Operations Leader (Simulators)

Batbox•Addison, TX

16h

About The Position

Batbox is seeking a Dallas-based Operations Leader to build and scale our national simulator installation engine. This person will own the end-to-end model for deploying Batbox baseball simulators across sports bars, entertainment venues, and partner locations - from site readiness and install playbooks to logistics, inventory, procurement, and post-install support. If you’ve led multi-site hardware deployments, managed field teams + contractors, and love building repeatable processes that scale fast, this opportunity is for you. This role is ideal for someone who has operated in a similar role for a mid-sized AV company (50-100+ employees) or similar - overseeing the end-to-end operations of hardware and software installations across multiple client sites, while leading a team. Your commitment to our core values of ‘Be a Good Person’, ‘Amp the Experience’, ‘Lead Together’, & ‘Level Up’ and your dedication to our pillars of ‘Craft Legendary Experiences’, ‘Powered by People’, ‘Build for the Future’, & ‘Beyond the Game’ will contribute to a future that's innovative and beyond the ordinary.

Requirements

5 - 10+ years operations leadership in AV integration, interactive display technology, or a tech-forward experiential or hardware-enabled brand.
Experience supporting or managing installation operations for complex systems that combine hardware, software, and user interaction
Proven ability to manage cross-functionally across operations, supply chain, installation teams, client success, and product
Experience managing or coordinating field installation teams and third-party contractors across multiple U.S. regions
Familiar with tools like HubSpot (CRM), Monday.com (PM), and inventory or fulfillment systems
Hands-on operator who is highly organized, detail-oriented, and comfortable owning day-today execution
Comfortable operating in ambiguity and contributing to the development and refinement of processes, playbooks and install standards as we scale
Holds a high bar for safety, install quality, reliability, and repeatability
Clear and effective communicator with both front-line teams and cross-functional partners

Responsibilities

Build and scale Batbox’s simulator installation engine, designing clear repeatable workflows and playbooks for site assessments, hardware logistics, on-site assembly, technical testing, and crew coordination to support rapid expansion and consistent installs
Lead national installation rollouts and deployments of Batbox simulator hardware and supporting infrastructure (cage, kiosks, displays, etc.) across sports bars, entertainment venues, and partner locations.
Develop playbooks for site readiness, installation scheduling, and cross-functional handoffs. Translate installation feedback into product, tech, and playbook improvements.
Implement systems to manage inventory levels and fulfillment timelines. Coordinate with internal stakeholders and third-party logistics (3PL) partners to support shipping, storage and delivery needs.
Oversee procurement of hardware and consumables by coordinating with approved vendors and logistics partners, Coordinate container imports, customs/tariffs, and last-mile logistics.
Build, implement and follow health and safety standards for installation crews and warehouse operations, conducting routine checks and escalating risks or incidents as needed.
Own day-to-day post-install support coordination, ensuring hardware and software issues are triaged appropriately and resolved within defined service levels to support uptime and client satisfaction..
Partner closely with product, tech, and client success teams regarding installation and product feedback to contribute to improvements to the product, tech, or installation processes.
Manage installation-related expenses within an approved budget; track costs and flag variances or efficiency opportunities.
Manage the simulator operations team and coordinate with third-party contractors , ensuring work quality, adherence to standards and reliable execution across all locations
Create and deliver installer training programs to ensure consistent execution and alignment with Batbox’s brand and operational standards.