Field Implementation Trainer

myKaarma

18h • $70,000 • Onsite

About The Position

As a Field Implementation Trainer, your primary responsibility is to empower Fixed Operations personnel across our dealer network to fully utilize our SLT product suite, thereby enhancing revenue and operational efficiency. This hands-on role involves working closely with end users — including technicians, advisors, and parts consultants — with a focus on myKaarma’s ServiceCart digital MPI platform.
This position requires full-time travel, with trainers expected to be on-site Monday through Friday, four weeks per month. Applicants should live within a reasonable driving distance from a major airport to support nationwide travel.

In this collaborative, team-oriented environment, you will play a crucial role in facilitating successful software adoption at each dealership by adhering to a standardized training process, conducting small-group training at the end user's workspace, and providing one-on-one training when necessary. You will guide users through process adjustments, troubleshoot issues, and provide personalized training to ensure each site is prepared for long-term success.

As myKaarma continues to introduce AI-enabled enhancements across the SLT product suite, you will help dealership teams understand how these tools improve workflow efficiency, customer engagement, and data-driven decision-making. You will reinforce that AI-supported insights are designed to assist—not replace—professional judgment, ensuring responsible and effective adoption across all sites.

Requirements

• 2+ years operating in environments where AI augments workflows while maintaining compliance, transparency, and customer trust.
• Strong written and verbal communication skills.
• Highly organized and proactive, with a strong sense of urgency.
• Quickly learning and adapting to new technologies, staying current with product innovations, and industry trends.
• Willingness and ability to commit to a full-time travel schedule (Monday-Friday, 4 weeks per month).
• Valid Driver's License
• Valid Real ID for travel
• Credit or Debit card with the ability to rent vehicles, purchase hotel accommodations, meals, and miscellaneous expenses when necessary. (Company to reimburse)
• Proximity to a major US airport

Nice To Haves

• 2+ years of experience in automotive dealership fixed operations (e.g., Service Advisor, Technician, Parts Counterperson, Service Manager, or equivalent).
• 2+ years of experience in automotive software consulting, installation, or training.
• A valid passport is preferred but not required.

Responsibilities

• Deliver comprehensive training to dealership personnel on the full range of myKaarma products, including AI-enabled capabilities within the SLT suite. The instruction must cover product functionality, any limitations, and best practices to ensure effective implementation and usage.
• Assess each project and coordinate with the Lead Field Implementation Trainer.
• Prepare for each installation by reviewing Salesforce notes, deployment handoff notes, and product specialist handoff notes to anticipate and address potential challenges.
• Contribute to achieving goals set by team leads and dealer management, supporting the overall success of each implementation.
• Provide hands-on, detailed training to dealership personnel, primarily focusing on, but not limited to, ServiceCart through a standardized training process.
• Collaborate closely with your Lead Field Implementation Trainer, ServiceCart Implementation Consultant, Scheduler Implementation Consultant, on-site teammates, and the dealership by listening to and understanding the dealership's needs.
• Well-organized and concise documentation of dealership training notes, including a written summary following the training and any further outreach to the dealership
• Efficiently work with Deployment, Support, Product Managers, and other internal teams to address customer needs swiftly and efficiently.
• Communicate clearly and proactively through voice and written channels, sharing feedback to refine and enhance the training process.
• Stay informed on product updates and evolving dealership practices to maintain expert-level knowledge.

Benefits

• Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights.
• Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.
• Time Off: Generous vacation time to recharge and balance life outside work.
• In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments on-site.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed