Level 2/3 Field/Help Desk Technician (MSP)
About The Position
IT Link Now is a dynamic Managed Service Provider (MSP) committed to delivering top-notch IT solutions to our clients. We pride ourselves on providing exceptional service, innovative solutions, and fostering a collaborative work environment. We are seeking a skilled and motivated Field Technician to join our team. As a Field Technician, you will play a crucial role in ensuring the smooth operation of our clients’ IT infrastructure. You’ll be responsible for on-site technical support, troubleshooting, and maintaining critical systems. If you are passionate about technology, enjoy working in the field, and thrive in a fast-paced environment, we’d love to hear from you! Apply now and become part of the IT Link Now family.
Requirements
- High school diploma or equivalent.
- Relevant certifications (e.g., CompTIA A+, Network+, CCNA, Others)
- Proven experience in IT support, preferably in an MSP environment.
- Strong knowledge of Windows operating systems, hardware, and networking.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Valid driver’s license and reliable transportation.
Nice To Haves
- PSA Platforms: HaloPSA or ConnectWise Manage
- RMM Platforms: ConnectWise RMM, Automate, or Datto RMM
- Documentation Tools: IT Glue or Hudu
- Security Tools: Email phishing simulation platforms and security awareness training
- Experience with workflow automation tools (PowerShell, scripting, APIs, etc.)
- Microsoft 365 administration and migrations
- Network infrastructure (routing, switching, firewalls, VPNs)
- Virtualization technologies
- Cybersecurity best practices and compliance (especially healthcare IT)
- VoIP systems and telephony
Responsibilities
- Provide exceptional on-site technical support to clients.
- Troubleshoot hardware and software issues promptly.
- Install, configure, and maintain IT equipment, including servers, workstations, and networking devices.
- Collaborate with other team members to resolve complex technical problems.
- Conduct regular system maintenance and updates.
- Document all service activities accurately.
- Ensure compliance with security protocols and best practices.
- Reliable transportation, Driver's License.
Benefits
- Competitive salary based on experience.
- Health benefits
- Professional development opportunities.
- Collaborative and supportive work environment.
- Opportunities for growth within the company.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
