Help Desk Technician Tier 3
About The Position
Join Peraton's mission-critical team supporting secure, real-time data delivery across complex operational environments in direct support of our nation's warfighters. If you are driven by national security and energized by cutting-edge C 2I SR capabilities, sensor integration, and resilient data transport solutions, we invite you to join our team. We are seeking highly cleared professionals who excel at the intersection of advanced communications infrastructure, distributed systems, and mission assurance—where reliability, security, and performance are paramount. Specifically, we are looking for a TS/SCI cleared Help Desk Technician Tier 3 - Senior to support this mission at MacDill Air Force Base, Florida . Responsibilities: As a Help Desk Technician Tier 3 - Senior you will provide technical and management leadership for all equipment and information support functions across the Task Order. Your responsibilities include: Provide Tier 3 expertise , contributing to enhanced situational awareness of command mission-critical SATCOM network infrastructures Assist in maintaining and executing backup and disaster recovery plans for enterprise COOP Deliver Tier 3 technical support and incident resolution for C2ISR platforms and systems. Ensure smooth operation and maintenance of mission critical infrastructure services and operational effectiveness of satellite communication systems Liaise with commercial service vendors/providers, U.S. Government , , and DoD entities to resolve outages and manage installations/terminations. Investigate user information, network, and communications needs; recommend software and hardware purchases. Maintain circuit records and trouble logs. Supporting operations 24 hours a day, seven days a week, 365 days a year (24/7/365) – shift work Utilize the following Role Specific Tools: Service Desk ticketing systems (ServiceNow, Remedy); knowledge base repositories; remote desktop support tools (Microsoft Remote Desktop, TeamViewer); collaboration platforms (Microsoft Teams, Zoom, Outlook); PC diagnostic utilities; network connectivity testers; audio visual troubleshooting tools; inventory and asset management systems; documentation templates for procedures and trouble logs. eMASS internal audit portals; Excel/SharePoint audit templates; CMDB with version control; Power BI with R/Python integration; Tableau; predictive analytics engines; Teams; Azure AD role based access; mobile access via Power Apps.
Requirements
- Previous experience as a Help Desk Technician Tier 3 or similar role supporting a DoD customer at the C CMD leve l
- Minimum of 8 years’ experience with a BS/BA or 6 years’ experience with a MS/MA or 3 years’ experience with a PhD . or 12 years' with HS Diploma or 10 years' with AS/AA degree
- A current, active DoD security clearance at the TS/SCI level
- US citizenship
- DoD 8140 role for WRC: 411; Element: IT; Work Role: Technical Support Specialist; Proficiency Level: Intermediate / Ability to obtain
Nice To Haves
- DoD-approved IA baseline certification for ADP-III/IT-III based on the IAT level and CE/Operating System (OS) certificate within six months of the assignment.
Responsibilities
- Provide Tier 3 expertise , contributing to enhanced situational awareness of command mission-critical SATCOM network infrastructures
- Assist in maintaining and executing backup and disaster recovery plans for enterprise COOP
- Deliver Tier 3 technical support and incident resolution for C2ISR platforms and systems.
- Ensure smooth operation and maintenance of mission critical infrastructure services and operational effectiveness of satellite communication systems
- Liaise with commercial service vendors/providers, U.S. Government , , and DoD entities to resolve outages and manage installations/terminations.
- Investigate user information, network, and communications needs; recommend software and hardware purchases.
- Maintain circuit records and trouble logs.
- Supporting operations 24 hours a day, seven days a week, 365 days a year (24/7/365) – shift work
Benefits
- Be part of a mission-critical team supporting our nation’s elite and its mission partners in delivering cutting-edge C2ISR capabilities
- Work in a dynamic and collaborative environment supporting critical national security operations
- Manage cutting-edge communications and sensor systems that directly impact operational readiness
- Access to professional development opportunities and career growth within the intelligence and cybersecurity community
- Opportunity to work with advanced tactical communications technologies and AISR systems
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
