Field Estimator

ServiceMaster•Superior, WI

About The Position

We are seeking a driven, detail-oriented Field Estimator to join our restoration team. This role is ideal for a construction professional who thrives in a fast-paced environment and enjoys combining technical estimating skills with sales and customer service. As a Field Estimator, you will meet with property owners following insurance losses, create accurate and defensible estimates, negotiate with adjusters, and help convert approved estimates into sold projects. You’ll serve as the primary liaison between the homeowner, insurance carrier, and our production team—ensuring jobs are profitable, compliant, and executed smoothly. This position participates in an after-hours on-call rotation for emergency response services.

Requirements

Construction experience required (restoration experience preferred)
Estimating experience strongly preferred
Xactimate certification preferred (must obtain all three levels within first year of employment)
Proficiency in Microsoft Word and Excel
Strong negotiation and interpersonal communication skills
Valid Driver’s License required
High school diploma or GED preferred
Accuracy & strong attention to detail
Time management & SLA discipline
Scope defensibility
Professional communication
Problem solving
Margin awareness
Ability to lift up to 70 pounds
Frequent walking, bending, reaching, driving, and field activity
Must be able to see, hear, speak, and smell

Responsibilities

Serve as the primary point of contact for customers throughout the estimating and approval process
Convert approved estimates into signed contracts
Explain scope of work, timelines, approvals, and change orders clearly and professionally
Collect deductibles and deposits (when applicable)
Maintain strong communication with homeowners and insurance adjusters
Develop long-term referral relationships with adjusters
Write accurate and profitable mitigation and reconstruction estimates
Prepare estimates primarily in Xactimate using DocuSketch
Submit supplements and revisions as needed
Ensure all line items reflect site conditions and industry standards (IICRC / carrier guidelines)
Maintain clear audit trails and justification notes
Upload all documentation and milestone updates into Xactimate, XactAnalysis, and DASH
Maintain required photo documentation (minimum nine photos per claim, including full building view and source of damage)
Use Restore import functions and provide Project Managers with component reports
Participate in project handoff meetings
Communicate scope clearly to Project Managers and production teams
Identify supplement opportunities early
Assist with change orders and scope modifications
Oversee smooth transition from sale to production
Write estimates aligned with target gross margin goals
Monitor job profitability and minimize write-downs
Assist Accounts Receivable when needed for collections
Support deductible and first-draw collection efforts
Meet regularly with Area Manager to review pending sales
Participate in monthly rotating emergency on-call schedule
Contact customers within one hour of after-hours calls
Coordinate emergency services dispatch
Respond onsite for large losses (e.g., fire) when necessary