Field Entitlement Enrollment Specialist

HF Management Services•New York, NY

About The Position

The Sr Retention Advocate (SRA) is responsible for educating and providing Healthfirst members support to obtain financial entitlements for which they are eligible, to enable members to maintain the highest level of independence both at home and within their communities. The SRA provides education about cost-saving programs, assists Healthfirst members in applying for programs for which they are eligible, and provides follow up support. They are responsible for a cycle of work that requires managing a case from start to finish. This role manages multiple tasks independently with a fast-paced proactive vs. reactive approach to changing priorities. The SRA frequently communicates with members to provide moderately complex information in person and/or by interacting through electronic documentation tools. The SRA works in a paperless work environment requiring daily hands-on administration of multiple electronic Patient Health Information (PHI) databases and security requirement tools such as encryption. These systems include, but are not limited to, TrucareHTML5, RightFax, VoIP, Virtual Work Platforms (VPN), creating pdf files (Adobe Acrobat), and MS Office 360 software (such as Word, Excel and Outlook), Interaction Client, Jabber, and related systems.

Requirements

High School diploma or GED from an accredited institution
Be able to travel throughout the 5 boroughs, Westchester, Orange, Sullivan, Rockland, and Nassau County
Well organized, detail oriented, and able to adapt to procedural and other changes
Strong data entry skills and a demonstrated ability to maintain monthly spreadsheets for tracking and statistical purposes
Experiences managing member information or appointments in a shared network environment using paperless database modules

Nice To Haves

Associate degree from an accredited institution
Prior experience with Medicaid /Medicare/Medicare Savings Program
Experience in an inbound and outbound call center within a healthcare environment
Prior experience working with an adult or elderly population
A competent understanding of integrated care
Experience in health insurance, a home care environment, acute, sub-acute, long-term care (LTC) setting, or managed-long term care (MLTC)
At least five years in a health plan sales role with a proven record of consistently producing maximum results in a compliant manner.

Responsibilities

Contacts member or primary caregiver by phone or letter to arrange a telephonic or in person interview to assess Medicaid/Medicare/Medicare Savings Program eligibility.
Ensures all calls and conversations are conducted in accordance with approved Healthfirst expectations
Has full and complete access to patient records and reports as well as to personal/financial profiles and documents, requiring utmost integrity and discretion
Serves as an advocate and liaison to maximize the member’s support network and to obtain needed services
Researches designated tools and platforms concerning eligibility, exclusion, and exemption codes
Consults with Human Resource Administration (HRA)/Local Department of Social Services (LDSS) Medicaid staff as needed and report to supervisor any need for HRA/LDSS consultation
Tracks the Medicaid/Medicare/MSP status for all members on an ongoing basis to assist that all member entitlements are gained
Completes designated application(s) in a timely, organized fashion and assists member or primary caregiver in the completion of the application
Assists in collecting all required documents for applications
Submits documentation to HRA/LDSS within specified timeframe regarding Medicaid coverage for the member
Monitors all applications according to HRA/LDSS/Social Security office/Medicare time frames
Documents all client calls /outcomes in database system and spreadsheets
Responsible for tracking work, maintaining accurate data, and presenting it, and following up promptly as warranted
Prepares/submits monthly reports to Management
Monitors and maintains awareness and understanding of changes in Medicaid/Medicare/HMO laws, and collaborates and shares information with other team members as appropriate
Participates in entitlement training/meetings, as directed
Engages in mastering and understanding how the work of the department impacts Healthfirst’s overall operations and its members
Contributes creative solutions and takes ownership of daily assignments to ensure effective communication and systematic completion of routine and special projects
Maintains the highest level of integrity, courtesy, and respect while interacting with clients, other team members, and business contacts
Assists with the orientation of new hires to educate them on the model, support enrollment growth and can answer routine questions about the program.
Handles other duties as assigned, with the occasional need to work weekends and/or additional hours before or after shift schedule and/or from other HF site locations