Field Engineering Specialist - Cincinnati, OH
About The Position
At Roche, you are encouraged to express yourself and are valued for your unique qualities, fostering a culture of open dialogue and genuine connections. The company aims to prevent, stop, and cure diseases, ensuring access to healthcare for current and future generations. Roche is a research-focused healthcare company that discovers, develops, and provides innovative diagnostics and therapeutic products and services, benefiting patients and healthcare professionals from early detection to treatment monitoring. Roche offers exciting career opportunities and supports employee development, recognizing that people are responsible for its success. The company is committed to creating a work environment where employees feel valued, respected, and empowered daily. The Roche Support Network group is dedicated to providing industry-defining support to its customers. As a Field Engineering Specialist, you will travel within an assigned territory (Ohio, Kentucky, Indiana, and West Virginia, ideally living southwest of Cincinnati) to provide technical repair and/or installation services for Roche's assigned product lines, including Clinical chemistry, Immunoassay, and lab automation, to laboratory customers.
Requirements
- High school diploma and 2 years of technical school or equivalent military training or work experience are required.
- 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary.
- Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience will suffice.
- Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory.
- The ability to travel, including overnight travel, is a requirement for this role.
Nice To Haves
- 8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience.
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
- The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships.
Responsibilities
- Provides routine technical support to customers on operational and maintenance aspects of system equipment.
- Performs on-site service, repair and/or installation of company product(s).
- Serves as customer contact on routine technical and service-related problems.
- Receives training and delivers service within the normal scope of the position.
- Follows documented practices, policies and procedures in providing repair and installation support.
- Diagnoses mechanical, hardware, software and system failure, using established procedures.
- Determines the most cost-effective repair/resolution to minimize customer downtime.
- Provides analysis, feedback and recommendations on product failure trends and serviceability issues.
- Documents all activity in a manner compliant with the company's quality procedures.
- Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
Benefits
- A discretionary annual bonus may be available based on individual and Company performance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
