Field Engineering Specialist - Cincinnati, OH

Roche•Cincinnati, OH

22h•$71,100 - $132,000•Onsite

About The Position

Roche is a research-focused healthcare company dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products and services to benefit patients and healthcare professionals. The company fosters a culture of personal expression, open dialogue, and genuine connections, valuing employees and supporting their professional development. The Roche Support Network aims to provide industry-defining support to its customers. As a Field Engineering Specialist, you will travel 100% within an assigned territory (Ohio, Kentucky, Indiana, and West Virginia, ideally living southwest of Cincinnati) to provide technical repair and installation services for Roche's clinical chemistry, immunoassay, and lab automation product lines to laboratory customers. This is a field-based role focused on problem-solving and delivering valued service.

Requirements

High school diploma and 2 years of technical school or equivalent military training or work experience.
5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking; OR a Bachelor's degree in a relevant field with 1-2 years of progressive experience.
Successful completion of training or certification as defined by RD Services Leadership and policy.
Ability to travel, including overnight travel.

Nice To Haves

8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience.
Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
Ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships.

Responsibilities

Provide routine technical support to customers on operational and maintenance aspects of system equipment.
Perform on-site service, repair and/or installation of company product(s), including mechanical/system hardware and software, and networking/wireless networking.
Serve as customer contact on routine technical and service-related problems.
Receive training and deliver service within the normal scope of the position.
Follow documented practices, policies and procedures in providing repair and installation support.
Diagnose mechanical, hardware, software and system failure, using established procedures.
Determine the most cost-effective repair/resolution to minimize customer downtime.
Provide analysis, feedback and recommendations on product failure trends and serviceability issues.
Document all activity in a manner compliant with the company's quality procedures.
Maintain and continuously improve the quality system and achieve quality objectives through daily actions.