Field Engineering Specialist – Mass Spectrometry

Roche•Indianapolis, IN

8d•Onsite

About The Position

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Field Engineering Specialist – Mass Spectrometry A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care. The Opportunity: Roche Support Network is dedicated to providing exceptional support to customers. As a Field Engineering Specialist - Mass Spectrometry you will: Be the subject matter expert for our mass spectrometry instrumentation and showcase your expertise in technical repair for Roche produce lines. Responsible for onsite maintenance, repair and service of Roche mass spectrometry instruments Handle complex customer and employee inquiries, resolving errors, complaints, and complex problems Diagnose and resolve mechanical, hardware, software, and system failures. Document all activities, contribute to quality improvement and focus on maximizing customer satisfaction Ensure adherence to internal processes, and training/support concepts while proactively introducing new ideas for optimizations and engaging in knowledge transfer across stakeholders Utilize digital service tools to effectively solve problems. This is a national field-based role - the territory is the United States. 90% travel is expected for this position. This position offers potential international travel, including travel to various global locations to collaborate with cross-functional teams. Ideal candidate to live within Phoenix, AZ, Burlington, NC, or Raritan, NJ.

Requirements

Bachelor's Degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 3 - 5 years of progressive experience repairing or servicing complex mechanical/system hardware and software
3 years experience in a clinical, manufacturing or research setting in a health or diagnostics industry environment with a focus on quantitative LC-MS
Electro-mechanical and fluidics troubleshooting experience
Ability to travel, including some overnight travel, is required
Ability to support after hours and on weekends/holidays

Nice To Haves

5+ years of progressive experience providing hardware installation, repair, and maintenance of LC-MS instruments in a clinical, manufacturing, or research setting
Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.
Ability to learn and remain current on Roche solutions across various fields, including chemistry, immunology, molecular, life sciences, and IT solutions, while keeping up with industry trends.
The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.

Responsibilities

Be the subject matter expert for our mass spectrometry instrumentation and showcase your expertise in technical repair for Roche produce lines.
Responsible for onsite maintenance, repair and service of Roche mass spectrometry instruments
Handle complex customer and employee inquiries, resolving errors, complaints, and complex problems
Diagnose and resolve mechanical, hardware, software, and system failures.
Document all activities, contribute to quality improvement and focus on maximizing customer satisfaction
Ensure adherence to internal processes, and training/support concepts while proactively introducing new ideas for optimizations and engaging in knowledge transfer across stakeholders
Utilize digital service tools to effectively solve problems.