Field Engineering Business Operations Lead

dbt Labs

5h•Remote

About The Position

As a Field Engineering Business Operations Lead you will be a key business partner to the technical field organization, working closely with teams across Solution Architects (SA), Post-sales Customer Solutions Architects (CSAs), and Professional Services (PS). You will help drive the success of these teams by defining, designing, and delivering critical metrics and operational reports, ensuring that the technical field leadership has the insights they need to lead efficiently. You will also manage essential tools, such as Salesforce, to track technical engagement, productivity metrics, and operational programs aimed at increasing the overall efficiency and productivity of the technical team. This role is critical in managing fiscal year planning, operational cadence, and strategic initiatives that contribute to the success and growth of the business.

Requirements

Worked asynchronously as part of a fully-remote, distributed team
Bachelor's degree in Engineering, Business, or a related field
3-5 years of experience in operations management, field engineering, or a similar role within a technical organization
Strong understanding of productivity tools (Salesforce) for managing field operations and tracking key metrics
Proficiency in data analysis and reporting tools to define and deliver business insights
Excellent project management and organizational skills with a strong attention to detail
Ability to work cross-functionally and influence decision-making across teams
Strong communication skills and the ability to work effectively with leadership at all levels

Responsibilities

Serve as a business partner to the technical field teams across SA, CSA, and PS teams and assist in daily operational activities
Define, design, and deliver comprehensive key metrics and operational reports for technical field leadership at all levels from executive leadership to individual contributors
Manage and oversee Salesforce to track technical engagement, KPIs, and overall team performance
Analyze and improve pipeline stage conversion rates by aligning technical team activities to key deal milestones, identifying drop-off points, and implementing targeted initiatives to continuously improve conversion through technical stages
Design and lead core programs to drive improvements in technical team efficiency and productivity
Define, adopt, and continuously refine the technical sales process in partnership with field and sales leadership, ensuring consistent execution across the technical organization and evolving the process as the business scales
Manage fiscal year planning activities, including headcount and capacity planning, coverage models, quotas, and operational cadence processes like forecasting and quarterly business reviews (QBRs) in support of technical field leadership
Act as a key partner to technical leadership across SA, CSA, and PS teams to drive customer growth and consumption
Identify opportunities for process improvements and implement changes to drive organizational efficiency
Collaborate with cross-functional teams to align operational goals with business strategies