Field Engineer

Ascend Technologies • Oklahoma City, OK

2d • $55,000 • Onsite

About The Position

The successful candidate is a disciplined, self-motivated IT generalist who enjoys working with people as much as they enjoy working with technology, servers, and applications. The position requires the ability to be in a mobile role, meeting our business partners onsite to provide technical resolution and expertise at the client’s business location.

Requirements

• Ability to interact with varying levels of associates (CEO down) translating technical jargon to a consumable message where the client understands the business impact.
• Detailed oriented and must follow through on tasks deliverables.
• Good communication skills comfortable engaging with various levels of leadership.
• Good documentation skills.
• Strong time management skills.
• Knowledge in all supported Microsoft Desktop Operating Systems Windows 7-11.
• Knowledge in all supported Microsoft Server Operating Systems 2008-2021.
• Strong oral and written communication skills.
• Ability to switch tasks frequently.
• Intermediate skills with Microsoft technologies including AD, Group Policies, Office 356, Exchange, and Microsoft Hyper-V.
• Solid network troubleshooting skills: TCP/IP concepts and LAN/WAN issues.
• Experience troubleshooting issues related to DHCP & DNS.
• Experience and familiarity with firewalls, routers, managed switches, wireless controllers and WAPs.
• Experience with malware remediation.
• High School diploma or GED equivalent is required.

Nice To Haves

• Associate degree or higher with a focus in Computer Science-related field is preferred.
• Experience with ConnectWise and Kaseya is a significant advantage.
• Mac/iOS Experience is desirable but not required.
• CompTIA Certifications such as Network+, Server+, or Security+ are helpful.

Responsibilities

• Responsible for onsite rounding at the client’s location(s) responsible for technical support for desktops using Microsoft Windows or MacOS.
• Provide first level onsite systems support for various Microsoft products, third-party software, and cloud applications.
• Provide hands-on system and network support serving as an onsite resource assisting with performance or outages when needed.
• Onsite tier 1-2 technical support at the network level: WAN and LAN connectivity, firewalls, and security.
• Assist client with remote access solution implementation and support including VPNs and Remote Desktop Services.
• Provide recurring on-site maintenance and end-user support.
• Manage multiple issues concurrently with successful results.
• Effectively track status and time in ticketing system.
• Update technical documentation as needed.
• Troubleshoot and manage escalations from the help desk, project team, and managed services group.
• Regular communication with clients, keeping them informed of incident progress, upcoming changes or agreed outages.
• Taking support calls live for immediate triage.
• Relay client observations to Client Relationship Managers and Technical Account Managers regarding opportunities to increase efficiencies for the client.
• Other responsibilities assigned by management.

Benefits

• Along with a competitive salary, we offer a comprehensive benefits package, including health, dental, and vision insurance, retirement savings options, flexible time off (FTO), and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees