Field Engineer II
About The Position
Acuative is a leading independent provider of IT, network, and telecommunications field services across the United States. Our Field Services team plays a critical role in delivering high-quality installation, maintenance, and break/fix support while serving as the face of Acuative at customer sites. The Field Service Technician II is a mid-level, customer-facing role responsible for installing, maintaining, and supporting network, server, and retail technology environments throughout the Miami and South Florida market. This role requires strong hands-on technical skills, independence in the field, and the ability to meet customer SLAs in a fast-paced environment. This is an hourly position and includes overtime, paid travel, and on-call responsibilities as required.
Requirements
- Working knowledge of network hardware, basic network topologies, and structured cabling standards
- Hands-on experience installing and supporting IT and retail technology hardware
- Familiarity with Cisco networking equipment and basic CLI interaction
- Ability to troubleshoot hardware across networking, servers, and endpoint systems
- Comfortable using basic power tools and working on ladders or lifts when required
- Proficiency with Microsoft Word and Excel
- Ability to follow detailed job documentation and procedures
- Willingness to travel throughout the South Florida region to meet customer SLAs
- Availability for on-call, after-hours, and weekend work as needed
- Valid driver’s license with a clean driving record
Nice To Haves
- CompTIA, Cisco, cabling, or PBX certifications are a plus
Responsibilities
- Install, configure, and support networking hardware including routers, switches, and wireless access points
- Provide hardware break/fix support for servers and network infrastructure, including Cisco UCS and Nexus equipment
- Install and support telephony systems (VoIP, PBX, and related circuits)
- Deploy and support retail technology systems such as POS, digital signage, and video surveillance
- Perform structured cabling, circuit extensions, and basic site surveys and audits
- Accurately document work performed and submit all required job deliverables in a timely manner
- Maintain company-issued vehicle, tools, and inventory to company standards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
