Field Engineer II

Aristocrat Gaming • Seattle, WA

5d

About The Position

At Aristocrat, our mission is to bring happiness into people's lives through the power of play. Our team flourishes in a culture that prioritizes innovation, cooperation, and excellence. We are delighted to provide an outstanding chance for a Field Engineer II to join our dynamic Engineering team. This position is essential in ensuring the flawless execution of technical projects and delivering exceptional support to our clients. If you're ambitious, technically proficient, and prepared to excel in a fast-paced setting, this role is ideal for you!

Requirements

• Strong understanding of Windows client-server architecture and networking.
• Proficiency in managing Windows servers, encompassing virtualization, problem-solving, and setup.
• Proficient in Linux server management, encompassing Kubernetes and containers.
• Understanding of relational database server administration and database management.
• Expertise in enterprise networking, including configuration and management of networks, VLANs, and devices.
• Strong with Microsoft Office products, including Outlook, Excel, Word, and Teams.
• Outstanding interpersonal, oral, and written communication skills, with the ability to present technical information to diverse audiences.
• Strong negotiation, presentation, and conflict management skills.
• Highly adaptable to changing work environments, priorities, and technologies.
• Bachelor's degree in Information Technology or a related field and 4+ years of relevant work experience, or equivalent combination of education, training, and experience.
• 2+ years’ experience in a technical position.
• Required to acquire Tribal Gaming licenses.
• Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Nice To Haves

• Familiarity with cluster servers and SAN environments is desirable.
• Experience with casino environments is desired.
• Technical certifications such as A+, N+, Microsoft, or Cisco are highly desirable.

Responsibilities

• Serve as the primary point of contact for all Engineering communications with assigned customers, ensuring alignment with business goals and key performance objectives.
• Recommend and approve software installations and upgrades at client sites, aligning with customer requirements.
• Demonstrate strong industry knowledge and build awareness of industry trends and innovations.
• Apply intermediate troubleshooting skills to solve complex technical issues effectively and efficiently.
• Develop and implement project plans, ensuring completion within projected timelines and budget with limited oversight from Senior Field Engineers and Field Engineering Supervisors.
• Coordinate the configuration, setup, and implementation of gaming systems projects, including software, firmware, network, and hardware installations.
• Provide comprehensive post-implementation support to ensure customer happiness and system stability.
• Build detailed after-action reports for installations to capture lessons learned and recommend process improvements.
• Complete audits of existing installations for compliance with standards and specifications.
• Autonomously handle customer-facing, business, and administrative responsibilities in a rapidly changing technological setting.
• Monitor system changes, upgrades, and communicate relevant updates to internal teams, and update internal systems.
• Maintain regular interaction with compliance managers and tribal gaming regulators to ensure adherence to tribal and company requirements.
• Coordinate and maintain Aristocrat gaming systems at tribal test labs and backend vendor test labs as assigned.
• Travel up to 75% as required to support client sites and project needs.

Benefits

• This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level