Field Enablement & Operations Manager- Oncology – Indianapolis, IN

Amgen • Indianapolis, IN

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About The Position

Field Enablement & Operations Manager- Oncology – Indianapolis, IN

Career Category Sales & Marketing Operations Job Description Territory covers: Indianapolis - Indiana, Kentucky Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. BiTE® Operationalization Specialist (BOT) What you will do Let’s do this. Let’s change the world. In this vital role you will provide operational support to our key customers with a defined geography. Amgen is a global leader in biotechnology, dedicated to developing innovative therapies that significantly improve patients’ lives. As a leader in Bispecific T-cell Engager (BiTE®) therapies, Amgen continues to advance oncology care through scientific innovation and a commitment to improving patient access. The BiTE Operationalization Specialist (BOT) is a customer-facing field role designed to help address operational barriers that healthcare institutions may encounter when implementing Amgen’s BiTE and T-cell engager therapies. BOT supports sites of care using approved resources detailing considerations that cover operational education, workflow insight, and cross-functional coordination, while respecting that all clinical and implementation decisions remain with the institution and providers. The BOT establishes and maintains professional, compliant relationships with customers navigating the complexities of BiTE therapy delivery. The BOT will report to the Manager, BiTE Operationalization Team Role Scope & Model Customer-facing field role responsible for consistent and compliant execution of approved BiTE therapy operational support Operate closely within defined role boundaries; this position does not function as a consultant or problem solver for customers Complete work aligned to national BOT strategy, approved engagement models, and Amgen policies Customer Engagement & Operational Support Engage with prioritized sites of care to assess where the site sits on the BiTE therapy and T-cell engager therapies operationalization spectrum and determine which MAC approved educational resources are best suited to share with the site for their consideration based on that assessment, including determining which key collaborators to engage with at the site Reinforce Amgen’s role as a manufacturer that supports, but does not direct, site of care operational or clinical decisions or act as a consultant for a site’s assessment of its operationalization gaps or implementation needs and processes Assess clinical, economic, and operational (CEO) barriers to therapy implementation and align to use of MAC approved resources as appropriate Educate site customers (e.g., nursing leadership, pharmacy, APPs, administrators) to inform operational workflows related to BiTE(R) therapy delivery" Maintain a consistent, professional operational presence while avoiding advisory, consultative, or decision-making behaviors Cross-Functional Collaboration & Escalation Work cohesively within a field matrix including members of account management, sales, and patient services to achieve desired objectives Participate routinely in joint planning discussions and coordination of engagement plans with sales and account management Apply an escalation – not resolution model for customer challenges that fall outside of approved scope and advance issues through appropriate internal pathways Provide timely, accurate documentation of insights and blocking issues while maintaining clear separation from resolution activities Collaborate compliantly with Sales, Medical, Patient Services, and other field partners to ensure coordinated customer experience Communicate insights, trends, and barriers to managers and cross-functional partners to inform strategy and execution Participate in regional and national meetings, training, and standard process sharing Compliance & Professional Standards Ensure all customer interactions are aligned with Amgen policies, regulatory requirements, and approved materials Maintain a clear understanding of Amgen’s role as a manufacturer supporting, but not directing, problem solving with or for a site, or engaging in care delivery decisions Use only MAC approved materials, resources, and engagement models Model ethical, patient-centric, and compliant behavior in all customer interactions Skills/Knowledge/Abilities Effective communication and relationship-building skills Ability to work effectively in a matrixed field environment Comfortable engaging with clinical, operational, and administrative partners Willingness to travel extensively and manage a dynamic workload What we expect of you We are all different, yet we all use our unique contributions to serve patients. The strategic, patient centric professional we seek is a relationship-driven individual with a proven ability to collaborate cross-functionally, handle sophisticated customer needs, and deliver measurable value.

Requirements

• Effective communication and relationship-building skills
• Ability to work effectively in a matrixed field environment
• Comfortable engaging with clinical, operational, and administrative partners
• Willingness to travel extensively and manage a dynamic workload
• Doctorate degree & 1 year of relevant experience OR Masters' degree & 3 years of relevant experience OR Bachelors degree & 5 years of relevant experience

Nice To Haves

• Clinical/Administrative experience (preferred, but not required) in a hospital or institutional setting
• Oncology, hematology, or cellular/immunotherapy experience
• Experience working within complex hospital systems or multidisciplinary care teams
• Strong understanding of inpatient and outpatient workflows, pharmacy operations, and patient care coordination
• Ability to translate clinical and operational complexity into clear discussions with customers through use of approved resources

Responsibilities

• Customer-facing field role responsible for consistent and compliant execution of approved BiTE therapy operational support
• Operate closely within defined role boundaries; this position does not function as a consultant or problem solver for customers
• Complete work aligned to national BOT strategy, approved engagement models, and Amgen policies
• Engage with prioritized sites of care to assess where the site sits on the BiTE therapy and T-cell engager therapies operationalization spectrum and determine which MAC approved educational resources are best suited to share with the site for their consideration based on that assessment, including determining which key collaborators to engage with at the site
• Reinforce Amgen’s role as a manufacturer that supports, but does not direct, site of care operational or clinical decisions or act as a consultant for a site’s assessment of its operationalization gaps or implementation needs and processes
• Assess clinical, economic, and operational (CEO) barriers to therapy implementation and align to use of MAC approved resources as appropriate
• Educate site customers (e.g., nursing leadership, pharmacy, APPs, administrators) to inform operational workflows related to BiTE(R) therapy delivery"
• Maintain a consistent, professional operational presence while avoiding advisory, consultative, or decision-making behaviors
• Work cohesively within a field matrix including members of account management, sales, and patient services to achieve desired objectives
• Participate routinely in joint planning discussions and coordination of engagement plans with sales and account management
• Apply an escalation – not resolution model for customer challenges that fall outside of approved scope and advance issues through appropriate internal pathways
• Provide timely, accurate documentation of insights and blocking issues while maintaining clear separation from resolution activities
• Collaborate compliantly with Sales, Medical, Patient Services, and other field partners to ensure coordinated customer experience
• Communicate insights, trends, and barriers to managers and cross-functional partners to inform strategy and execution
• Participate in regional and national meetings, training, and standard process sharing
• Ensure all customer interactions are aligned with Amgen policies, regulatory requirements, and approved materials
• Maintain a clear understanding of Amgen’s role as a manufacturer supporting, but not directing, problem solving with or for a site, or engaging in care delivery decisions
• Use only MAC approved materials, resources, and engagement models
• Model ethical, patient-centric, and compliant behavior in all customer interactions

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible

What This Job Offers

• Job Type: Full-time
• Career Level: Manager