Field Employee Relations Liaison

YELM US Associates, LLC•New York, NY

5h•$23 - $25•Onsite

About The Position

YELM US Associates is the administrative division supporting our licensed home care agencies, Ultimate Care and Swift Home Care. Our office team works behind the scenes to ensure patients receive exceptional care — giving families true peace of mind — while also providing the coordination, resources, and support our field staff need to succeed. As our organization continues to grow, we’re proud to expand our team in South Brooklyn and welcome individuals who are passionate about making an impact. Join a team that truly lives by its core values every day! About Us Our mission is to provide and restore client dignity and independence in their homes through individualized care plans that reduce caregiver role strain and stress on family members while helping clients avoid nursing homes and assisted living facilities. YELM US Associates, LLC is a licensed home care provider offering comprehensive home care services. We lead with our hearts to deliver top-quality, compassionate, and empathetic care. YELM US Associates, LLC, parent company of Ultimate Care and Swift Home Care, is seeking a Field Employee Relations Liaison-HHA Management to join our team. Under the supervision of the Director of Quality and Compliance, the Employee Relations Liaison is responsible for maintaining channels of communication and serving as the liaison while reinforcing the disciplinary action metrics to constructively address and identify performance issues. The Employee Relations Liaison must also reinforce policies and procedures to lower employee turnover ratios and increase optimal performance.

Requirements

High School Diploma
Fluency in English and Spanish (required).
A positive attitude: you are a team player, and you work effectively with different teams.
Ability to work independently with minimal supervision.
Excellent interpersonal and communication skills.
Excellent investigative skills
Proficient in Microsoft office and Excel applications.
Proven organizational skills with strong attention to detail and the ability to prioritize.

Responsibilities

Record, maintain and follow up on all documentation and allegations of employee misconduct and performance by consistently reinforcing policies and procedures.
Update and maintain all logs relating to HHA Management and HHA Assistant emails ensuring proper communication with the caregiver throughout the agency
Work closely with other departments (Clinical, Compliance, Placement, QA, HR) to resolve any issues regarding Employee Relations.
Serve as a liaison and advocate for the employees and be their voice.
Counsel employees by utilizing the disciplinary metric when an infraction on a policy and procedures has been confirmed and monitor performance for 30-days.
Coordinate and communicate with the Human Resources Department for any disciplinary actions.
Complete and monitor unemployment claim responses.
Other duties or projects as assigned.