Field Dispatch Supervisor

Milton CAT•Londonderry, NH

7d•$75,000 - $90,000

About The Position

The Field Dispatch Supervisor plays a critical role in delivering an exceptional customer experience by managing and coordinating unscheduled service requests assigned by the Customer Service Intake Coordinator. Once assigned, the Field Dispatch Supervisor owns the complete dispatch process—from job review and readiness checks through technician assignment, communication updates, and job completion. This role ensures that service technicians are deployed efficiently, safely, and effectively. Pay Rate: $75,000.00 - $90,000.00/year, based on location, education, and experience. Why Milton CAT? Milton CAT, a privately held company, is the exclusive distributor of Caterpillar earthmoving and construction machinery, engines, and generator products in the Northeast. We offer rewarding careers with extensive and ongoing training and have opportunities for you to develop and grow your career while making the most of your skills and strengths. Whether you’re looking for a steady job with great, family-friendly benefits, or an exciting place to start your career and grow within the organization, Milton CAT is the place for you. We offer Customizable, employee-focused benefits that include: Paid Time Off + 8 company-paid holidays Medical, Dental, and Vision insurance options for employees and their families Disability & Life Insurance Packages Competitive Retirement Plan Tuition Reimbursement – available to FT employees with 1 year+ of service Annual boot and tool allowance Safety and Wellness Program Employee Referral Program

Requirements

Basic understanding of engines (gas and diesel) and generators.
Familiarity with Caterpillar and Competitive Products.
Experience in a supervisory or management position.
Ability to effectively lead, influence and communicate with others both internally and externally.
Proficient in the use of a computer and related software (Word, Excel, etc.).
Strong problem-solving skills and be detailed oriented with a high level of accuracy.
Strong written and verbal communication skills.
Able to perform duties with a sense of urgency, exceeding customer expectations.
Excellent organizational skills.
Ability to work in a dynamic fast paced environment.

Responsibilities

Manage all unscheduled service requests assigned by the Customer Service Intake Coordinator.
Coordinate scheduling and maintain clear, timely communication with customers regarding service requests.
Review each assigned service request to verify pre-diagnosis, parts requirements, tooling needs, and overall job readiness.
Collaborate daily with Field Service Technicians to optimize response times and repair efficiency.
Serve as the primary communication link between customers and technicians throughout the service lifecycle.
Oversee technician time management, productivity, and performance, including participation in annual reviews.
Enforce company safety policies and conduct field-based safety audits.
Coordinate technical support for complex jobs through the team of Technical Communicators (TCs).