Field Diagnostic Technician

Tremco Construction Products Group•Beachwood, TN

4d•Onsite

About The Position

GENERAL PURPOSE OF THE JOB: This position performs various diagnostic onsite inspections for customers, as well as other inspection services. ESSENTIAL DUTIES AND RESPONSIBILITIES: Perform/assist with diagnostic roof inspections, including Infrared, Nuclear, visual, & other inspection services, along with related information gathering and verification tasks. Work with Lead Diagnostics Technician Collaborate with other Field Supervisors as necessary. Assist with the Quality Control (QC) process for all diagnostic jobs, ensuring proper documentation to ensure that all work is completed accurately and that customers are satisfied. Conduct and foster professional and timely communication (via email, voicemail, and in-person meetings) with customers, sales representatives, field staff, and internal company personnel on all diagnostic-related matters. Serve as a point of contact for office personnel in case of any issues related to a diagnostic problem. Maintain a professional appearance and demeanor at all times when providing services to customers. In conjunction with the Manager of Diagnostic Services, assist in training other field personnel on diagnostic tools, techniques, and processes. Proper completion of all services and related paperwork. Participate in all safety trainings and complete any required documentation. Perform any other duty and/or project as required or assigned by the Manager of Diagnostic Services or the VP of General Services

Requirements

Planning and organizational skills.
Able to juggle multiple priorities and demonstrate good task management
Ability to work independently
Excellent customer service skills and ability to build relationships
Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft.) and carry basic hand tools, equipment and/or material up to approx. 75 lbs. over long distances
Capable of walking along rooftop edges (no fear of heights, good balance, etc.)
Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.)

Responsibilities

Perform/assist with diagnostic roof inspections, including Infrared, Nuclear, visual, & other inspection services, along with related information gathering and verification tasks.
Work with Lead Diagnostics Technician
Collaborate with other Field Supervisors as necessary.
Assist with the Quality Control (QC) process for all diagnostic jobs, ensuring proper documentation to ensure that all work is completed accurately and that customers are satisfied.
Conduct and foster professional and timely communication (via email, voicemail, and in-person meetings) with customers, sales representatives, field staff, and internal company personnel on all diagnostic-related matters.
Serve as a point of contact for office personnel in case of any issues related to a diagnostic problem.
Maintain a professional appearance and demeanor at all times when providing services to customers.
In conjunction with the Manager of Diagnostic Services, assist in training other field personnel on diagnostic tools, techniques, and processes.
Proper completion of all services and related paperwork.
Participate in all safety trainings and complete any required documentation.
Perform any other duty and/or project as required or assigned by the Manager of Diagnostic Services or the VP of General Services