Field Diagnostic Technician

CarbolineBeachwood, OH
Onsite

About The Position

This position performs various diagnostic onsite inspections for customers, as well as other inspection services.

Requirements

  • Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management
  • Ability to work independently
  • Excellent customer service skills and ability to build relationships
  • Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft.) and carry basic hand tools, equipment and/or material up to approx. 75 lbs. over long distances
  • Capable of walking along rooftop edges (no fear of heights, good balance, etc.)
  • Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.)

Responsibilities

  • Perform/assist with diagnostic roof inspections, including Infrared, Nuclear, visual, & other inspection services, along with related information gathering and verification tasks.
  • Work with Lead Diagnostics Technician
  • Collaborate with other Field Supervisors as necessary.
  • Assist with the Quality Control (QC) process for all diagnostic jobs, ensuring proper documentation to ensure that all work is completed accurately and that customers are satisfied.
  • Conduct and foster professional and timely communication (via email, voicemail, and in-person meetings) with customers, sales representatives, field staff, and internal company personnel on all diagnostic-related matters.
  • Serve as a point of contact for office personnel in case of any issues related to a diagnostic problem.
  • Maintain a professional appearance and demeanor at all times when providing services to customers.
  • In conjunction with the Manager of Diagnostic Services, assist in training other field personnel on diagnostic tools, techniques, and processes.
  • Proper completion of all services and related paperwork.
  • Participate in all safety trainings and complete any required documentation.
  • Perform any other duty and/or project as required or assigned by the Manager of Diagnostic Services or the VP of General Services

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What This Job Offers

Job Type

Full-time

Education Level

No Education Listed

Number of Employees

251-500 employees

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