Field Claims- Field Development Trainer

Cincinnati Financial • Fairfield, OH

18d • $82,000 - $116,000 • Hybrid

About The Position

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®. If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.
Our Field Claims department seeks a field development trainer. This role is responsible for establishing and leading a consistent, scalable training and enablement strategy across Field Claims to enhance current training, strengthen associate performance and enhance engagement.
This position is based at our Headquarters in Fairfield, Ohio. Some departments at our Headquarters offer a hybrid work option that may vary depending on your role and responsibilities.
The pay range for this position is $82,000 - $116,000 annually. Pay is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Requirements

• strong learning agility, curiosity and the ability to quickly grasp and apply new concepts and approaches
• critical thinking skills, including the ability to analyze data, identify root causes and recommend actionable solutions
• collaborative skills with a demonstrated ability to listen actively, leverage diverse perspectives and establish clear commitments with partners
• exceptional organization and planning capabilities, including managing multiple initiatives and translating ideas into execution
• the ability to communicate effectively with field staff, leadership and cross-functional partners
• familiarity with performance measurement, reporting and continuous improvement methodologies
• a bachelor’s degree

Nice To Haves

• prior experience in claims training, enablement, learning & development or field claims leadership (preferred)
• experience developing and delivering blended learning solutions, including instructor-led training, eLearning, microlearning and field coaching
• experience leveraging analytics, dashboards and performance data to drive consistency and continuous improvement
• a background that supports coaching, mentoring and developing high-performing teams

Responsibilities

• design, implement and maintain a standardized training framework for Field Claims that aligns with corporate policies, regulatory requirements and industry best practices
• partner with Learning & Development to build training schedules, develop curriculums, monitor outcomes and maintain comprehensive training records
• deliver and coordinate instructor-led training, virtual learning sessions and field-based coaching focused on claims adjustment processes, investigation quality and regulatory compliance.
• analyze performance data and key performance indicators to identify trends, training gaps and opportunities to improve recruit, train and evaluate trainers and presenters; delegate and oversee training delivery as appropriate
• facilitate peer-led learning, coaching and engagement forums that promote collaboration, shared learning and continuous improvement
• collect and analyze feedback from associates and leaders to continuously refine training programs and delivery methods
• coordinate new hire orientation and mentor assignments to support onboarding and early success

Benefits

• Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company.
• Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach.
• Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.
• Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated.
• To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees