Field Desktop Support technician Nashville TN(Hybrid)

DXC Technology•Nashville, TN

31d•Hybrid

About The Position

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. Field Desktop Support Technician Nashville Tennessee (Hybrid) Must have a valid USA Indefinite Work Permit KEY RELATIONSHIPS Work closely with all internal & external clients leveraging the knowledge, resources, and support groups within the team. Collaborate with teammates in all global locations.

Requirements

B.A./B.S. in related field or equivalent education/experience to provide necessary skills to perform primary responsibilities
Ability to multi-task, work under pressure, and handle interruptions while maintaining flexibility in work assignments
Ability to communicate effectively and interact with diverse personalities while maintaining a professional attitude
Ability to lift and/or move computer equipment and boxes
Knowledge of Microsoft Windows OS, Microsoft Office Suite & Microsoft 365
Ability to maintain professional communication by phone, email, and in person with end users, support staff, and IT staff
Prior experience working for a professional service organization preferred
Parallels RAS experience required
Knowledge of Power BI/Power Apps required
Occasional travel to other offices may be required
Occasional after hours work as needed
Must have a valid indefinit USA work permit

Responsibilities

Provide operational technical support to clients relating to desktop equipment
Manage ongoing maintenance and deployment of new hardware and software for device life cycle
Monitor and update service requests and incidents within the ServiceNow
Provide service support, installation, and configuration with PCs, smart devices
Act as escalation point to Tier 1 group regarding any application or hardware-related inquiry or issues relating to Microsoft Office, Microsoft 365, Windows OS, and Parallels RAS-based solutions
Imaging of desktop and laptop computers-knowledge of Microsoft 365 services including Exchange, Teams, Sharepoint, Windows Defender & Microsoft Intune
Prepare workstations, including the setup and configuration of laptops and desktops
Interface with hardware vendors to facilitate repair and installation
Continually evaluate opportunities to improve efficiency and effectiveness when resolving issues
Ability to serve as a backup to the existing Desktop Manager as required
Maintain inventory using internal tracking systems to ensure accurate reporting
Responsible for Parallels RAS infrastructure build/Support
Responsible for all levels of end user support 1,2. 3
Responsible for Vmware virtualization support
Responsible for Microsoft M365 Tenant support