Field Support Engineer (Northern Nashville, TN)
About The Position
We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. Are you looking for your new career? BD Parata is currently seeking a Field Support Engineer in the Nashville , TN regional area. The Field Support Engineer will provide in depth technical and customer support of BD Parata’s suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments. Please visit the link below for more information regarding BD Parata Pharmacy Automation products. https://parata.com/ THIS ROLE IS FIELD BASED - Territory is NORTH NASHVILLE, TN (extensive travel throughout the assigned area)
Requirements
- High School diploma and 3-5 years field service experience
- Strong customer service orientation
- Proficiency with Windows operating systems and Microsoft Office
- Knowledge of computer networking, router/switch configuration, and file management
- Strong mechanical aptitude and ability to use hand tools for complex equipment service (Pharmacy Automation, Robotics,
- Experience with digital multi-meters and electrical testing equipment
- Fleet vehicle (Motor Vehicle Record MUST be clear with no infractions/suspensions in the last, most recent 3 years)
Nice To Haves
- Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology
- SQL knowledge a plus
- Robotics : Excellent foundation -- pharmacy automation utilizes robotic arms for dispensing.
- ATM or Copier Repair : Electromechanical assemblies, sensors, and complex error codes
- Precision Mechanics: Ability to work with small moving parts, gears, belts, and actuators. Familiarity with tolerances and alignment for smooth operation.
- Electromechanical Systems: Understanding how motors, sensors, and actuators interact with mechanical assemblies.
- Tool Proficiency: Knowledge of linear guides, bearings, and drive systems (belt, chain, or gear-driven - Ability to troubleshoot vibration, noise, or binding issues.
- Industrial Automation : Experience with PLCs, pneumatics, and servo systems is a plus.
- Software Diagnostics : Understanding error codes and running calibration routines.
Responsibilities
- Deliver exceptional customer service and technical problem resolution at client sites
- Maintain equipment and proactively resolve potential issues to maximize uptime
- Train customers on operation and maintenance of pharmacy automation systems
- Respond to service requests within SLA requirements
- Collaborate with service teams to resolve complex technical issues
- Assist with new automation installations as needed
- Document issues and resolutions in Salesforce Field Service Lightning
- Provide product feedback to drive continuous improvement
Benefits
- Corporate credit card for expenses
- Company laptop and phone
- Complete tool kit
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
