Field Customer/Tech Training Instructor

Lightspeed DMS•South Jordan, UT

5d•Remote

About The Position

Lightspeed is a leading provider of cloud-based software for dealerships and Original Equipment Manufacturers (OEMs), serving the Powersport, Marine, RV, Trailer, Outdoor Power Equipment, and Golf Cart industries. Lightspeed’s Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including sales, parts, service, rentals, accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers. For nearly 40 years, Lightspeed has been empowering 4,500+ dealers across North America with the tools and technology they need to manage their dealerships. The Field Customer/Tech Training Instructor is responsible to work as a key member of the installation team effectively and efficiently and to train all Powersports (Marine, ATV, RV, and Motorcycle) Dealership clients both remotely and on-site. Can be located anywhere in the U.S. near a major airport hub! What you’ll do: Deliver a quality learning experience based on guidelines for the position Consistent and positive client/associate learner interactions. Provide workflow-oriented learning and solutions Provides consultative learning on advanced topics and makes recommendations on best practices Collaborate with Learning Development for quality curriculum on new releases you are teaching Ability to conduct and execute learning needs recommendations for clients and associates Continual Personal and Professional Development through delivery technique courses and client interactions/visits Able to flex to the audience based on the solution you are teaching Facilitates delivery and implementation of technology-based training for all levels Primary focus is Learning Delivery Explain the technical complexities of software effectively for all levels in a manner that conveys simplicity Understand Dealership Roles Understand Dealership Workflows and make recommendations on best practices to help increase Dealership utilization Able to be on your feet for a work day while onsite with clients.

Requirements

2+ years software training experience
Experience with executing customer-facing implementation or product delivery projects
Demonstrated experience managing multiple priorities and balancing competing priorities.
Excellent interpersonal/communication and presentation skills
Ability to travel 50% - 75% of the time - one week training on site/one week training remotely

Nice To Haves

Dealership experience preferred – Marine, RV or Powersports
Bachelor’s degree or equivalent experience preferred
Strong interpersonal soft skills (setting/managing expectations, conflict resolution, etc.)
Ability to consult and collaborate cross-functionally with other departments
Ability to handle increasingly high volume of work in a fast paced, deadline driven environment in a calm manner

Responsibilities

Deliver a quality learning experience based on guidelines for the position
Consistent and positive client/associate learner interactions.
Provide workflow-oriented learning and solutions
Provides consultative learning on advanced topics and makes recommendations on best practices
Collaborate with Learning Development for quality curriculum on new releases you are teaching
Ability to conduct and execute learning needs recommendations for clients and associates
Continual Personal and Professional Development through delivery technique courses and client interactions/visits
Able to flex to the audience based on the solution you are teaching
Facilitates delivery and implementation of technology-based training for all levels
Primary focus is Learning Delivery
Explain the technical complexities of software effectively for all levels in a manner that conveys simplicity
Understand Dealership Roles
Understand Dealership Workflows and make recommendations on best practices to help increase Dealership utilization
Able to be on your feet for a work day while onsite with clients.