Field Collections

RNR Tire Express • Columbia, SC

1d • Onsite

About The Position

RNR Tire Express is a national franchise retailer of quality tires and custom wheels, established in 2000 with over 200 locations in 29 states. The company prides itself on "serving our customers and not just providing them service" and supports its employees with excellent training and tools. The Field Collector role is a full-time position focused on maintaining customer relationships. The majority of the day is spent in the office, utilizing phone and computer skills to review applications, identify opportunities to renew customer agreements, and provide excellent customer service. This includes making calls to customers regarding expired agreements and to references on expired accounts, resolving issues to facilitate renewal and prompt payment, and scheduling voluntary turn-ins of merchandise. Additionally, the role involves going out into the field to pick up products and distribute door hangers. The ideal candidate is positive, a strong communicator, passionate about customer service, patient, and capable of multitasking effectively in a fast-paced, people-driven environment.

Requirements

• Experience as sales agent, rental agent, account executive, account manager, account collection, or rent-to-own
• Valid driver's license with a clean driving history
• Can pass a drug screen and background check
• Ability to work a flexible schedule
• Professional communication skills in English
• Strong computer and phone skills

Nice To Haves

• Bilingual

Responsibilities

• Maintain customer relationships
• Recognize and create opportunities to renew customer agreements by looking over applications
• Provide excellent customer service
• Make phone calls to customers regarding expired agreements
• Make phone calls to references on expired accounts
• Assist in resolving issues to facilitate renewal and prompt payment as necessary
• Schedule voluntary turn-ins of merchandise
• Go out into the field to pick up product
• Do door hangers
• Handle challenging opportunities quickly while providing top-notch customer service
• Multitask while managing the pace of a call and keeping focused on the customer
• Meet weekly goals

Benefits

• Medical, dental, and vision insurance
• Long- and short-term disability
• Accident, critical illness, and cancer plans
• 401(k) matching plan
• Paid holidays
• Growth potential
• Competitive compensation
• Generous benefits
• Great work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees