Field Collections Account Manager

Premier Rental Purchase•Toledo, OH

7d•$40,000 - $60,000

About The Position

Woodville Rentals is seeking a dedicated Field Collections Account Manager to oversee delinquent rental accounts across our three Ohio locations. This position focuses primarily on collections and revenue recovery — not traditional in-store sales. The ideal candidate is comfortable working independently, traveling between locations, and conducting both phone and in-person collections, including customer home visits when necessary. This is a high-accountability role focused on protecting company assets and improving store performance. Premier Rental-Purchase is a Rent-To-Own franchise that goes above and beyond to provide our customers with the services and benefits necessary to excel in today’s world. We offer a program with unique features focused on improving our customers’ lifestyles while adhering to their budget. Our team members make this possible and their respect for our customers is pivotal in developing great customer relationships. At the same time, Premier is focused on providing its franchisees and their team with the guidance and support services they need to increase unit-level revenues and profits and maintain high-level operational standards. At the foundation of Premier’s excellent performance are our core values: Respect, Listen, and Respond Compassion with Accountability Integrity Above All Together We Succeed As an organization, we strive to conduct our business activities with these core values at the heart of every decision and interaction. Premier Rental-Purchase continues to deliver an unparalleled experience for both the consumer and employees, setting a precedent that remains unmet by competitors in the rent-to-own industry. I acknowledge that each independent Premier Rental Purchase franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Premier Rental Purchase Inc. (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Premier Rental Purchase Inc. is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

Requirements

Valid driver’s license and reliable transportation (required)
Willingness to travel between store locations and customer residences
Prior collections, rent-to-own, or high-volume customer service experience preferred
Self-motivated and comfortable working independently
Ability to handle difficult conversations professionally and confidently
Strong negotiation and closing skills
Assertive yet professional communication style
Organized and detail-oriented
Results-driven and performance-focused
Dependable with high integrity

Responsibilities

Manage and actively collect on past-due rental accounts across three store locations
Conduct outbound collection calls daily
Perform in-person and door-to-door collection visits
Negotiate payment arrangements and secure commitments
Document all account activity accurately and consistently
Communicate regularly with store leadership regarding account status
Assist in reducing delinquency percentages and charge-offs