Account Collections Coordinator

Hughes Exterminators•Naples, FL

20h

About The Position

Hughes Exterminators is looking to hire a full-time Account Collections Coordinator to provide uncompromised service support and administration to internal and external Service Center customers. This role is responsible for helping to meet the revenue goals by processing daily deposits, payment handling and corresponding with customers regarding balances. This position is paid at an hourly rate based upon experience. Our administrative representatives enjoy benefits including: generous time off, 11 paid holidays, 401(k) with company match, Roth IRA, medical, dental and vision insurance, high deductible HSA, telemedicine, disability, cancer, and accident insurance. health & wellness suite company-paid + additional, optional, life insurance. ABOUT OUR FAMILY OF BRANDS Hughes Exterminators is part of the Arrow Exterminators family of brands. We have been a family owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life. As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture. A DAY IN THE LIFE AS AN ACCOUNT COLLECTIONS COORDINATOR In this position, you will exude professional persistence in reminding and acquiring our customers' timely payments on services due. This requires that you interact with customers a lot on the phone. Your kind and helpful demeanor will help answer any billing questions, scheduling needs, and other customer concerns. Your excellent computer skills will navigate you to customer information. In addition, your attention to detail will ensure all deposits, payment postings, money orders, and other payments are audited for quality assurance. With your dedication and team player attitude, you will help your branch achieve its revenue goals.

Requirements

Collections Experience 1 year preferred
Understanding of basic credit and debit accounting principles
Working knowledge of Microsoft Office Suite
High school diploma or equivalent
Present a professional appearance
Able to work a 40-hour (minimum) work week
Willing to work minimal overtime as needed

Responsibilities

reminding and acquiring our customers' timely payments on services due
interact with customers a lot on the phone
answer any billing questions, scheduling needs, and other customer concerns
navigate to customer information
ensure all deposits, payment postings, money orders, and other payments are audited for quality assurance
help your branch achieve its revenue goals