Field Claim Representative

Solera

11d•Onsite

About The Position

Full-Time Field Claims Representative/Virtual PA Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com The Role Conduct and manage on-site insurance property claim inventory assignments pursuant to SOS field inventory processes. Complete all tasks assigned in a diligent manner consistent with department, facility or operational and corporate goals and objectives. Assist in business development activities in conjunction with new and existing service offerings. Promote, build, and maintain good customer relations with adjusters assist in retention and repeat use. Communicate with your Field Manager and Service Manager on a daily basis with regards to operational issues and/or improvements. Follow all standard operating and safety procedures, written and oral, at all times. Ability and willingness to take on additional responsibilities as assigned.

Requirements

Strong problem solving, project management skills while maintaining excellent customer service with client policyholder and insurance company claim staff.
Proficient with Microsoft Office Suite.
Strong problem solving and analytical skills.
Strong interpersonal, writing and communication skills.
Excellent personal organization and leadership skills.
Results oriented with the ability to accomplish work in a team environment.
Ability to travel to site location in your geographic area.
Ability to lift without any physical restrictions up to 30 pounds.
Work independent of direct onsite supervision.
Valid driver's license and reliable personal vehicle available for use
Daily travel, both local and overnight.

Nice To Haves

Property and Casualty claim experience a plus.
Restoration industry experience a plus.

Responsibilities

Conduct and manage on-site insurance property claim inventory assignments pursuant to SOS field inventory processes.
Complete all tasks assigned in a diligent manner consistent with department, facility or operational and corporate goals and objectives.
Assist in business development activities in conjunction with new and existing service offerings.
Promote, build, and maintain good customer relations with adjusters assist in retention and repeat use.
Communicate with your Field Manager and Service Manager on a daily basis with regards to operational issues and/or improvements.
Follow all standard operating and safety procedures, written and oral, at all times.
Ability and willingness to take on additional responsibilities as assigned.
Present in a professional manner both in personal and vehicle appearance.
Perform work assignments in a safe and concise manner, following all Enservio safety standards.
Coordinate with our Scheduling team on scheduled and receiving assignments.
Meet with insured, their POC, the adjuster, public adjuster, and/or restoration company onsite.
Conduct a walkthrough and a brief interview of the insured while taking overall photos of each room in the home/business.
Work independently capturing a complete inventory of the total loss contents throughout the home/business.
Complete reports and administrative duties within 24 hours of completion of the inventory capture.