General Liability Claim Representative

The Hartford•San Antonio, TX

2d•Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. As a General Liability Associate Claims Representative for all business lines, you’re at the front lines for our customer. Your primary role is to investigate and manage claim files to help individuals and businesses prevail after a claim. The Hartford will provide you with a robust training and onboarding program, as well as ongoing coaching and development to ensure your success.

Requirements

High School Diploma required; college degree preferred
Minimum of 1 year of related customer service experience or applicable insurance experience
Excellent oral, written and interpersonal communication
Demonstrated capacity to multi-task in a structured work environment
Ability to utilize multiple systems to handle/process claims
Problem solving and critical thinking skills are a must
Strong attention to detail
As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office.
Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.

Responsibilities

Utilize active listening and critical thinking skills to quickly analyze customer needs
Leverage knowledge and resources to provide the appropriate solutions to requests
Take ownership to ensure that we go above and beyond in providing customer service
Utilize every touch point as an opportunity to build value and The Hartford brand
Commit to learning and developing
Develop an in depth understanding of Hartford products and business lines
Act as a liaison with other departments to resolve problems
Secure essential facts about losses
Negotiate settlements
Interpret, understand and explain coverage to policyholders
Efficiently update and move files to closure
Manage pending claims to meet company quality criteria
Ensure payments are processed timely as needed or input payments within authority
Special assignments or projects as assigned
May be required to assist in catastrophe situations
Develop proficiency and capabilities expected during new hire ramp-up period
Must demonstrate strong customer service focus
Ability to operate, lead and coach within The Hartford Way management system