Field Care Specialist (Field-Based)

FreedomCare • Pittsburgh, PA

5h • $20 - $24 • Onsite

About The Position

The Field Care Coordinator works closely with our patients, caregivers, and other stakeholders in the business. Your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.

Requirements

• A Bachelor's degree or equivalent work experience
• Reliable transportation with the ability to travel to patient homes throughout surrounding areas, as needed
• +2 years of experience working with the frail or elderly disabled adults and caregivers
• 1-2 years of call center, telephonic outreach, customer service or other similar experience (required)
• 1-3 years of medical field experience and/or case management; experience updating and maintaining case notes
• The ability to assess patient health risk and any risk within the home
• The ability to exercise judgement independently and voice noticeable issues or trends
• Strong verbal and written communication skills; ability to establish strong rapport to effectively communicate, guide, educate, and support members and caregivers
• Strong problem-solving skills; able to identify issues and escalate when appropriate
• Excellent time management, critical thinking and active listening skills; able to multitask
• Possesses a high level of empathy and emotional intelligence
• Strong proficiency in computer software navigation and mobile applications
• Always maintain patient confidentiality; understands and adheres to HIPAA guidelines

Nice To Haves

• 2+ years of relevant experience in a similar position is preferred
• Salesforce experience is preferred
• 2+ years of customer service experience
• Bilingual in Spanish, or other languages, desired

Responsibilities

• Schedule and perform initial home assessments (virtual and in-person) to screen for Home Health functional scale eligibility (ADL/IADL); develop caregiver emergency backup plan
• Serve as an internal expert on the waiver member and caregiver onboarding experience, assisting orientation and remote onboarding from start to finish to ensure consent and acceptance
• Perform In-Home Assessments quarterly for all assigned cases on care
• Ensure compliant annual training for each caregiver that reflects the waiver members assessed needs through in person or web-based training or in another manner that is meaningful to the Caregiver
• Ensure annual TB Risk Assessments are completed by each caregiver via DocuSign process
• Ensure compliance with provisional background checks
• Conduct internal audits of current on-care records to ensure compliance with state regulations
• Serve as an on-call backup for emergent patient situations where caregiver is not available
• Participate in meetings, provider fairs, and other stakeholder functions within the assigned area of coverage
• Escalate Participant and Caregiver related issues to leadership, such as noticeable decline in the Participants health (as identified during quarterly visits), any indications of abuse or neglect, etc.
• Perform additional home visits if the need is identified during the Care Team’s review of Daily Notes or through other contact with the Participant or Caregiver
• Track all activities through entries into CRM (Salesforce)
• Function within the timeframes of a fast-paced home healthcare environment
• Performs other duties as required or assigned

Benefits

• We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.
• This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level