Field Care Coordinator Chinese Fluency Westchester

HealthFirst•New York, NY

11d

About The Position

As a valuable member of the Healthfirst Care Management team, the Field Care Coordinator (FCC) is responsible for conducting local home visits for Healthfirst members. During these care management visits, the FCC may perform a home environment assessment, administer health questionnaires, retrieve necessary documentation, and/or facilitate a video visit with a Healthfirst Care Manager or Clinical Eligibility Nurse to conduct other required assessments. When needed, the FCC also supports Healthfirst clinical teams by providing translation services.

Requirements

High school diploma or GED
Bilingual in English and one or more language(s)
Experience using health information systems to document or retrieve information
Proficient computer skills experience, including a solid understanding of Microsoft Outlook, Word and Excel
Ability to travel around downstate New York which includes the 5 boroughs, Long Island, Orange County, and Westchester

Nice To Haves

English proficient bilingual who also speaks Mandarin, Cantonese highly preferred
In alignment with our hyper local mission, it is highly preferred that the incumbent resides within a commutable distance to their assigned field location
Ability to commute by car/vehicle
Prior experience in a field-based health care role (home visits a plus)
Work experience as an Interpreter/Translator or in a bilingual customer service role in the field and/or in a call-center
Experience with geriatric or other frail populations, including their caregivers, or in a health care office
Familiar with areas of NYC, Long Island, and/or lower Westchester
A valid NYS driver's license or ID

Responsibilities

Schedules and conducts multiple home visits per day (clustered in small geographic areas)
Supports the Healthfirst clinical team members, including UAS nurses and Care Managers, by facilitating cross-cultural communications and interpreting the employee-to-member and member-to-employee conversation
Responds to and, when needed, escalates member questions, as directed
Properly documents findings in Healthfirst information systems
Collaborates with other members of the clinical team (Care Managers, Care Coordinators, Clinical Eligibility Nurses, Medical Directors, etc.) to ensure member needs are prioritized and addressed
Collects documents from members, including health care proxy agreements and other important member documents, and ensures they are routed to the appropriate recipient
Additional duties as assigned