Field Business Manager

Kahala Management LLC

About The Position

Wetzel’s Pretzels is looking for an experienced Field Business Manager in the Los Angeles area to coach approximately 50-70 franchised Wetzel’s Pretzels locations within the western region of the United States on sales, marketing, profitability and operations. The Field Business Manager acts as the liaison between the field and corporate office as well as supports franchisees with vendor relationships, store openings, and the overall business strategies. Equal Opportunity Employer M/F/D/V Position Summary This full-time individual contributor role is part of internal cross functional team designed to drive business initiatives, influence their peers based on their “areas of expertise” and using multiple computer software programs within the internal business environment. This position is not visa eligible.

Requirements

Two to six years of related work experience
Possess operational knowledge of multi-unit QSR operations
Prior experience conducting in-store field inspections
Ability to interact with business owners and managers to drive the business model and achieve desired results
A keen understanding of how to influence and hold people accountable to ensure brand standards are met across stores in the assigned territory
Effective, skillful, and professional in communications, both written and oral
Strong organizational skills
Ability to prioritize workflow with a strong attention to detail and follow-through
Skilled at collaborating and developing partnerships with team members and business leaders
Be customer focused with a commitment to meeting the customers’ needs
Be able to travel approximately 75% of the work time
Food Safety Certification required
Have a valid driver license and be able to drive for business purposes
Ability to stand and walk for extended periods of time
Ability to lift, carry, push, or pull 25–50 pounds
Ability to occasionally bend, stoop, kneel, reach, and perform repetitive motions
Ability to maintain focus in a fast-paced restaurant environment with exposure to heat, cold, noise, and kitchen equipment

Nice To Haves

Bachelor’s degree is preferred, but not required

Responsibilities

Support all aspects of Wetzel’s Pretzels new store openings and transfers
Develop and build professional relationships with franchisees and their teams to lead operations excellence
Assist franchisees with establishing strategic direction, business plans, goal setting and achievement
Communicate all new programs (i.e., marketing, new product rollouts, etc.) to franchisee community, and ensure proper rollout and execution
Ensure brand compliance and document (written and photograph) situations in which operating standards, health & safety, UFOC or other agreement violations are present
Conduct QSCE visits and submit all support documentation and photos
Communicates data, information and development opportunities
Conduct ongoing training ("train the trainer" orientation)
Assist with business presentations and the bi-annual convention
Ensure franchise agreement compliance
Aid internal brand team(s) with various projects, as necessary