Field Based Wellness Coordinator

UnitedHealth Group•Marysville, WA

6d•$18 - $32•Hybrid

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Wellness Coordinators function in a non-clinical capacity responsible for providing care coordination or administrative support to members with behavioral health and substance abuse needs. Wellness Coordinators will be a primary care navigator by locating and engage members, screening for and identifying gaps in care, addressing SDOH needs and developing individual care plans to overcome barriers to access to care. Wellness Coordinators will also provide administrative support to the Behavioral Health Case Management department through assigning referrals, providing chart summaries and verification of member demographics. Working Schedule: Schedule is Monday through Friday from 8:00 am to 5:00pm Pacific Standard Time. This position is a field-based position with a home-based office. You will work from home when not in the field Location: West Seattle/Smokey Point-3955 156th St NE, Marysville, WA 98271. Local travel up to 25%25 and mileage is reimbursed at current government rate. If you reside within the state of Marysville, WA, you will enjoy the flexibility to work in both the field as well as remotely as you take on some tough challenges. Primary Responsibilities: Wellness Coordinators work in an inbound, but mostly outbound member queue Handle inbound calls from behavioral health providers in a dynamic call queue environment. Efficiently navigate and use multiple computer databases and screens during calls. Collaborate with clinical partners (Care Advocates) across various levels of care as required Maintain compliance with departmental metrics and quality standards. Ability to navigate through potentially sensitive and traumatic member history and handle crisis situations Documentation in multiple electronic documentation systems Coordinate information to clinical team partners Provide behavioral health benefit education Contact members to screen for and identity gaps in care Provide network referrals and appropriate community resources to help the member engage with mental health and substance use treatment Administrative support 25%25 Field work to nearby inpatient Behavioral health Facility Performs other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma/GED (or higher)
2+ years of managed care or call center experience
1+ years of computer proficiency experience including MS Word, Excel and Outlook
Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
Live in a location that can receive an approved high-speed internet connection or leverage an existing high-speed internet
Ability to travel 25% of the time to Smokey Point Behavioral Hospital, and Reliable transportation, with a current and non-restricted state of Washington Driver’s License and State-required insurance and reliable transportation
Must reside within a commutable distance to West Seattle/Smokey Point-3955 156th St NE, Marysville, WA 98271
Access to reliable transportation & valid US driver's license

Nice To Haves

2+ years of experience in Medical/Behavioral health setting (i.e. hospital, managed care organization, or joint medical/behavioral outpatient practice)
Casework experience at hospitals, social service agencies or community mental health centers
Dual diagnosis experience with mental health and substance abuse
Experience working in an environment that requires coordination of benefits and utilization of multiple groups and resources for patients
Working knowledge of community-based resources and services
Demonstrated creative problem-solving skills with the ability to use community and network resources to meet members' needs
Demonstrated initiative in achieving individual, team, and organizational goals and objectives
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Responsibilities

Wellness Coordinators work in an inbound, but mostly outbound member queue
Handle inbound calls from behavioral health providers in a dynamic call queue environment.
Efficiently navigate and use multiple computer databases and screens during calls.
Collaborate with clinical partners (Care Advocates) across various levels of care as required
Maintain compliance with departmental metrics and quality standards.
Ability to navigate through potentially sensitive and traumatic member history and handle crisis situations
Documentation in multiple electronic documentation systems
Coordinate information to clinical team partners
Provide behavioral health benefit education
Contact members to screen for and identity gaps in care
Provide network referrals and appropriate community resources to help the member engage with mental health and substance use treatment
Administrative support
25% Field work to nearby inpatient Behavioral health Facility
Performs other duties as assigned

Benefits

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

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