Field Associate Supervisor

Datascan Technologies, Llc•Allentown, PA

2d•Remote

About The Position

About DataScan Headquartered in Alpharetta, Georgia, DataScan stands at the forefront of delivering cutting-edge wholesale asset financing and inventory risk management solutions. Our commitment lies in empowering lenders to efficiently oversee their operations and manage risk through our technologies, knowledge, and expertise. With our connected commercial ecosystem, we continue to evolve the dealer commercial lending industry. Exciting Job Opportunity Alert! The DataScan Field Operations team has an immediate opening for a Field Associate Supervisor (FAS) covering the Northeast United States. The current geographic territory includes all or parts of the following states: Pennsylvania, NJ, DE and MD. The FAS has responsibility for coordinating schedules for their associate team, managing a team of field associates and interacting with Clients in regard to schedules, audits and personnel. The FAS is a field-based position. Working from a home-based office, this position will supervise assigned auditors in a defined territory as a key responsibility. The FAS role requires visiting Clients and Associates to conduct onsite quality assurance (QA) reviews; data gathering on dealers or scheduling; developing rapport with Associates and Clients while representing DataScan. The FAS will also complete audits as needed. The Field Associate Supervisor will also:

Requirements

Minimum 2 years of experience as a DataScan Field Risk Specialist preferred
Demonstrate business maturity
Proven ability to effectively lead a team
Excellent problem solving and decision-making skills required
Ability to manage time and multiple tasks independently
Possess excellent verbal and written communication skills
College degree or related experience preferred
Competency with Microsoft Office suite of products
Works well under pressure
Team player, works well with others
Valid driver’s license

Nice To Haves

Preferred candidate resides or is willing to relocate within or adjacent to the territory supervised. Candidates residing outside that geographic area will be considered based on strength of leadership experience.

Responsibilities

Build effective and efficient schedules while optimizing resources for each month and maintain changes to the current month’s schedule on a daily basis
Be responsible for guiding the training process of new and current Associates and Part-time resources to assure competency in the audit process
Mentoring, coaching and constructive analysis of Field Associates
Provide effective communication to direct reports
Exhibit professional behavior when interacting with Clients and Dealers by keeping a professional distance, exercising unquestionable ethics and maintaining impartiality in the audit process
Collaborate with the Field Supervisor team to identify and implement efficiencies, cover scheduling needs across territories and provide back-up coverage as needed for other territories
Assist Manager in headcount justifications and evaluations
Conduct interviews and assist in Associate and Part-Time resource onboarding/offboarding
Guide development of Associate skills, assessment of performance and coaching as needed
Evaluate and report on Associate performance
Travel to customer/client sites
Travel to DataScan Corporate Offices