Field Applications Specialist I

DiaSorin•Philadelphia, PA

45d

About The Position

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world. Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist." Why Join Diasorin? Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world. Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry. Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive. Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward. Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact! Job Scope The Applications Scientist I (ASI) supports clinical laboratory customers within a defined territory by assisting with assay implementations, providing field-based training, and offering scientific assay support. As part of the Commercial Team, the ASI contributes to new customer onboarding and assists with assay verifications and data presentations to help drive the adoption and utilization of instrument and assay platforms. Performance is measured by the successful and timely completion of assay implementations, customer satisfaction, technical development, and contribution to revenue goals. This role requires frequent travel to provide onsite training, verification, troubleshooting, and stakeholder engagement. Coverage outside of a defined territory may also be required.

Requirements

Bachelor's Degree in Life Sciences (i.e. Biology, Biochemistry, Chemistry preferred) required, Master's Degree of Ph.D preferred
2+ Years in a clinical lab setting or Medical Device/Diagnostics/Pharmaceutical industry preferred
2+ Years as a field-based Applications Scientists and/or equivalent industry experience preferred
Understanding of laboratory regulatory requirements relating to customer laboratory needs (i.e. CAP, CLIA, COLA, Health Canada) as applicable
Understanding of good laboratory practices and techniques
Thorough understanding of diagnostic testing methods and processes.
Basic understanding of laboratory information systems (LIS)
Knowledge and understanding of medical terminology, anatomy, physiology, immunology and/or molecular techniques.
Knowledge of FDA or Health Canada Quality System Regulations as applicable
Ability to:
Support and contribute to DiaSorin Inc and the Commercial organizational revenue, process improvement and other goals
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Write reports, business correspondence
Effectively present information and respond to questions from managers, clients, and the general public
Work independently with minimal instruction
Demonstrate and explain correct operation and maintenance of equipment/instrumentation
Do corrective action and troubleshooting with reference to manufacturers' manuals
Learn new software applications with minimal instruction
Obtain address information, obtain travel itinerary, and travel to customer sites
Apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Define problems, collect data, establish facts, and draw valid conclusions
Interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Manage client expectations; anticipate client requirements
Work with mathematical concepts such as probability and statistics, especially in the areas of epidemiological and population statistics such as sensitivity, specificity, positive predictive values, etc.
Excellent written and verbal communication skills, team player
Strong interpersonal skills with an outgoing personality
Self-motivated with a professional and engaged demeanor
Organized with attention to detail
Computer literate with Microsoft Platform, Word PowerPoint, Excel, Outlook, etc.
Exposure to biohazards and chemicals; Personal Protective Equipment (PPE) - Frequently
70-80%

Nice To Haves

Master's Degree of Ph.D preferred
Established presentation and training skills preferred
Knowledge and skill in maintaining, verifying, servicing, and troubleshooting analytical or medical diagnostic instrumentation
ASCP or Canadian (or Local) Regulatory Body Designation Medical Technologist preferred

Responsibilities

Assisting with new assay implementations and supporting ongoing customer operations
Performing customer training and education on existing and new products/instrumentation
Serving as a scientific resource on assay utilization, performance, regulatory requirements, and related software/LIS integration
Collaborating with sales, marketing, and technical support teams to enhance the customer experience
Supports the implementation process by completing assigned tasks.
Begins developing understanding of workflows and gradually builds confidence with routine responsibilities.
Participates in planning calls and documents discussion details.
Follows up on assigned action items, communicates clearly with internal teams and customers, and brings up potential issues to more experienced team members.
Contributes to implementation planning potentially requiring guidance and support.
Prepares for site visits by reviewing customer requirements.
Executes routine verification steps and seeks help when encountering unfamiliar scenarios.
Maintains communication with team members and supports coordination of post-visit activities.
Develops understanding of how to analyze and present routine assay data.
Ensures completeness and accuracy of basic data sets before providing to customer.
Involves more experienced team members when needed.
Follows up in a timely and professional manner.
Supports ongoing communication with customers and internal teams to help advance the assay go-live process.
Alerts more senior staff when challenges arise or additional support is needed.
Enters accurate notes and data into Salesforce.
Implements consistency in capturing metrics and comments that meet team expectations.
Begins to learn about customers within the territory.
Supports the development of customer relationships and works with Sales and senior team members to understand shared objectives.
Learns to recognize signs of customer needs and potential risks.
Schedules and/or participates in customer check-ins either alone or with sales/other Diasorin employees.
Contributes to follow-up actions as directed.
Uses available tools to observe customer activity and supports the team in creating a positive customer experience.
Participates in communication with cross-functional teams and shares customer updates as needed.
Develop best practices with post-visit documentation and begins learning how to communicate technical and operational details effectively.
Connects with sales teammates as needed and begins understanding how to align on territory needs and account activities.
Stays informed and engaged in team priorities.
Develops foundational knowledge of Diasorin products and instrumentation.
Provides basic support to customers and develops skills on how to communicate clearly and professionally.
Shares routine updates as needed or instructed.
Builds skills in working collaboratively with internal teams and gains confidence through experience.
Works toward certifications to perform basic new user training.
Answers basic customer questions and seeks guidance for unfamiliar topics.
Observes and begins to understand how to assess user comprehension and contribute to successful instrument operation.
Learns how to navigate and interpret Diasorin IFUs.
Works towards independently completing assay verification and training on standard assays.
Observes training on more complex assays.
Brings questions to senior team members when encountering unfamiliar scenarios, including complex/obscure assays and reflex, repeat, or confirmatory testing.
Becomes familiar with key regulatory agencies (CAP, CLSI, CLIA, COLA, etc.) and FDA or Health Canada regulated technologies as applicable.
Adheres to quality procedures and compliance expectations while continuing to build a foundational understanding of laboratory regulatory standards.
Follows troubleshooting steps with potential guidance and works alongside FSEs, Product Support and Tech Support to learn effective problem-solving strategies.
Collaborates with team members to address issues and promptly escalates when additional support is needed.
Observes and begins supporting resolution of common analyzer issues.
References assay IFUs and applies developing knowledge in troubleshooting standard assay problems.
Communicates follow-up actions as directed and ensures documentation and procedures are completed accurately with oversight.
A reliable and enthusiastic team member who contributes to a supportive work environment.
Willing to assist with cross-coverage when appropriate and learns from observing more experienced team members.
Prepares for cross-coverage visits with support and guidance.
Completes assigned tasks and seeks clarification as needed.
Demonstrates a positive attitude, maintains professionalism, and engages respectfully with colleagues.
Actively learns from others and begins contributing to team goals with a cooperative and solution-minded approach.
Attends required trainings and meetings to build foundational knowledge and better understand team and customer needs.
Begins identifying areas for growth and seeks guidance or resources to develop key skills.
Develops an initial understanding of the Applications role, Diasorin products, and basic practices, with support from more experienced team members.
Observes and learns how to support sales with technical information, gaining familiarity with key talking points.
Uses technical resources and is developing the ability to locate information to support learning and basic customer interactions.
Learns to use Salesforce CRM and begins entering basic customer data.
Supports tracking of TAM and contacts.
Enters timely and meaningful implementation updates.
Develops familiarity with Quality Records, Field Service Process, WO types, and Work Instructions.
Submits work orders timely and receives feedback to improve accuracy and completeness.
Follows Diasorin's expense policy and submits timely and accurate entries with occasional oversight, learning to manage spending and obtain necessary approvals.
Becomes familiar with travel policies and seeks support when navigating non-standard travel situations.
Completes all required training modules on time and builds good habits around consistency and accountability.
Keeps calendar updated, responds to meeting invites, and communicates availability changes as needed.
Develops prioritization skills through learning how to coordinate with managers or colleagues to reschedule important meetings.
Notifies manager of appointments during work hours and requests PTO in advance when possible.
Brings scheduling conflicts or special circumstances to manager's attention.
Demonstrates professionalism, ethical conduct, appropriate attire, punctuality, attention to detail and accuracy.
Maintains a positive attitude and begins building a reputation for reliability and integrity as a representative of Diasorin.
Performs work safely in accordance with Diasorin's health, safety, and environmental policies.
Takes responsibility for personal safety.
Learns to recognize safety responsibilities for self and others.
Follows established procedures for handling and disposing of hazardous and infectious materials.
Participates in safety training programs and demonstrates competency in using Material Safety Data Sheets, chemical labeling, emergency response procedures, and company policies.
Follows Diasorin's compliance procedures to help meet regulatory requirements, including proper documentation and basic awareness of agencies such as OSHA, EPA, NRC, and FDA/Health Canada as applicable.
Meet goals and/or assigned quotas.
Complete training on Diasorin Platforms.
Capable of driving and handling implementations with periodic support from peers or manager.
Develops good working habits across all facets of the position.
Other duties may be assigned based on department or company business needs.