Field Applications Specialist III

Cytek Biosciences Inc • Seattle, WA

3d

About The Position

The Cytek Field Applications Specialist (FAS) level III will be responsible for assisting Cytek internal and external customers with instrumentation and application training and support.

Requirements

• A minimum of a BA/BS in Life Sciences, Biology, Immunology, Cell Biology, or Medical Technology. Masters or PhD preferred.
• 8-12 years’ academic experience or >5 years’ industry experience or a combination of both academic and industry experience >10 years in research or clinical flow cytometry is required. Experience in both preferred.
• Must have at least 4 years of experience as an FAS, with proven career progression, and maintained a performance rating of 3.5 or above (on a 4.0 scale).
• Working knowledge of cell biology, thorough knowledge of flow cytometry and related applications.
• Extensive knowledge in flow cytometry instrumentation, reagents, software platforms and the competitive landscape is required. Analytical troubleshooting and problem-solving skills in each of these areas.
• Technical/scientific writing experience is required
• Effective interpersonal, written, and oral communication skills.
• Effective organization and planning skills.
• Demonstrated ability to operate independently and strategically to achieve individual and corporate goals.
• Individual will be able to travel on commercial airlines, train, rental car to call upon potential and existing customers.
• Individual will be required to lift 25lbs without harm, be able to work in a standing position for an hour at a time.
• Approximately 50% travel.

Nice To Haves

• Previous experience providing onsite technical customer-facing support is preferred.
• Previous technical demonstration experience in support of Sales and Marketing preferred.

Responsibilities

• Delivers theoretical and hands-on training for Cytek analyzers, sorters and applications. Provides input to update and develop new training materials.
• Helps to develop and deliver Advanced Application trainings to Cytek customers
• Develops complex multicolor panels and assays independently and may provide guidance to junior FAS
• Supports Cytek customers to troubleshoot high complexity assays independently and may provide guidance to junior FAS
• Professionally communicates technical information to Cytek customers independently. May provide guidance to junior FAS.
• Documents Cytek application support activities in an accurate and timely manner
• Develops and independently delivers both pre-and post-sales technical presentations in alignment with Cytek business initiatives.
• Performs instrument demonstrations in collaboration with the Sales team including for KOLs and Tier 1 customers. May provide guidance to junior FAS.
• Participates in planning and provides onsite support for local and international sales/marketing events, including technical support for trade shows, sponsored seminar series, and user group meetings
• Partners with and supports the Service organization to resolve issues at the customer site. Takes the lead along with the Service organization in resolving local/regional escalations. May provide guidance to junior FAS.
• Independently designs and performs experiments to generate data for internal purposes (R&D and Marketing). Participates in generation of white papers or publications.
• Helps to organize local customer-centric events (UGM, data clinics, etc.) in collaboration with the Technical Lead, Sales and Marketing
• Helps to generate and deliver technical content at local or international events
• Helps to develop and generate marketing or training content (e.g. webinars, white papers) under guidance of the Technical Lead or other senior FASs
• Actively tracks and records Requests for Change (RFC) and transfers customer feedback to the relevant internal teams. Provides feedback to marketing/R&D on specific product features or improvements
• Supports R&D to evaluate new products
• Participates on onboarding of new FAS members and helps planning and delivering internal trainings
• Independently develops expertise on new products and maintains a high level of expertise on legacy instruments, reagents, software and applications.
• Assists the manager, Tech Lead or Director with planning team activities to support learning and development
• Promotes a safe work environment and notifies management of all observed hazardous conditions or unsafe work practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees