Field Applications Scientist
About The Position
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Integrated DNA Technologies (IDT), one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Our team at Integrated DNA Technologies (IDT), is united by a commitment to collaboration and scientific excellence, building on a strong foundation of innovation, expertise, and reliability. Guided by our vision to help researchers rapidly move from the lab to life-changing advances, we work closely with global partners to accelerate progress and genomics breakthroughs across fields like cancer, infectious disease, rare genetic disorders, and more. At IDT, you’ll be part of a culture rooted in continuous learning and improvement—where your growth fuels our mission to accelerate the pace of genomics and helps shape a healthier, brighter future for all. Learn about the Danaher Business System which makes everything possible. The Field Applications Scientist is responsible for enabling our customers’ success and satisfaction by providing dedicated onsite and remote assistance on library preparation related inquiries for Clinical Solutions applications. This position’s main territory will be North America, with primary responsibility within the United States and ability to travel to Canada. This position reports to the Manager, Science – Field Applications AMR/APAC and is part of the Global Scientific Applications Support organization and working remotely to cover the Midwest, US . In this role, you will have the opportunity to: Coordinate and conduct NGS library preparation trainings of the Archer product lines in-person at customer sites Provide remote and on-site customer educations on NGS library preparation and the Archer product portfolio Investigate and answer pre- and post-sales customer inquiries and cases via email and phone calls Discuss and resolve challenging cases collaboratively with other members of the customer success and internal cross-functional teams Assist the Sales team in pre-sales conversations, when technical expertise is required
Requirements
- Master's degree or PhD in Molecular Biology, Genetics, Biochemistry, or a related field
- Minimum of 5-7 years with hands on experience within genomics research applications
- Hands on NGS workflows either through academic or professional experience
- Ability to travel at least 50% within defined territory and occasionally supporting other territories as needed
- Must have a valid driver’s license with an acceptable driving record
- Ability to lift, move or carry equipment up to 20lb, any other physical requirements
Nice To Haves
- Ideal candidate will have extensive experience with NGS Clinical Oncology Solution applications and/or experience within the Life Sciences industry
- Experience working with CRM systems, Salesforce preferred
- Previous experience in customer support or another customer facing role with demonstrated internal and external relationship-management skills in the genomics industry
Responsibilities
- Coordinate and conduct NGS library preparation trainings of the Archer product lines in-person at customer sites
- Provide remote and on-site customer educations on NGS library preparation and the Archer product portfolio
- Investigate and answer pre- and post-sales customer inquiries and cases via email and phone calls
- Discuss and resolve challenging cases collaboratively with other members of the customer success and internal cross-functional teams
- Assist the Sales team in pre-sales conversations, when technical expertise is required
Benefits
- IDT, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.
- Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.
- Check out our benefits at Danaher Benefits Info
- We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
