Field Applications Scientist

Bio-Techne • Newark, CA

9d • Remote

About The Position

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide. Job Purpose The Field Application Scientist at Advanced Cell Diagnostics plays a critical role in serving as the primary customer contact of application and service-related issues and is responsible for providing customers with expert technical support and guidance on the operation, optimization, and maintenance of Advanced Cell Diagnostics product lines. The Field Applications Scientist ensures a high-quality customer experience through training, troubleshooting, and collaborative scientific consultation.

Requirements

• BS in molecular biology or biochemistry or similar discipline with laboratory work as a key component
• Strong knowledge and familiarity with common molecular and cellular research techniques
• Strong attention to details, efficient, and an effective team player.
• Clear and confident verbal and written communication skills.
• Strong presentation and training skills with the ability to translate complex scientific concepts for varied audiences.
• Ability to work independently, prioritize effectively, and manage multiple customer engagements simultaneously.
• Committed to total customer satisfaction with outstanding interpersonal skills and professionalism.
• Minimum of 4 years of laboratory experience with experimental design, cell and molecular techniques

Nice To Haves

• Advanced degree preferred
• Preference for experience in pathology, histology and tissue analysis, including preparation of tissues and reagents for IHC, ISH, Imaging.
• Prior customer-facing experience in technical support or field applications is highly desirable.
• Previous experience with the company’s relevant technologies, instruments, or workflow areas is beneficial.

Responsibilities

• Provide application assistance, product training and system troubleshooting via phone, email, virtual, and on-site visits.
• Organize, schedule and conduct product demonstrations for potential clients.
• Support new and existing users with experimental design, optimization, execution, and basic data acquisition.
• Develop and maintain technical documentation, including protocols, application notes, presentations, and user guides as needed
• Accurately maintain case records, activities, and communication documentation in the CRM system.
• Attend and participate in internal technical discussions with immediate team and R&D partners
• Participate in beta testing, and early-access projects as assigned.
• Active liaison role with Sales, Marketing and R&D groups.
• Represent the company at scientific conferences, workshops, webinars, and customer facing events.
• Perform other duties as assigned.

Benefits

• We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
• We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
• We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
• We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
• We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees