About The Position

Reporting to the NE Technical Manager, Technical Services, you’ll partner closely with Sales to deliver high-quality technical expertise, consultancy, and representation for Oxford Nanopore’s products—ensuring successful adoption across academic, clinical, and biopharma accounts in Northern New England.

Requirements

  • Education: Master’s in Life Sciences, Genomics, Cell or Molecular Biology (PhD welcome but not required).
  • Hands-on lab expertise: strong foundation in genetics/molecular/cell biology; practical + theoretical knowledge of experimental design and sample prep (e.g., DNA/RNA isolation, fragmentation, library workflows).
  • NGS fluency: comfort discussing complex genomics topics with experienced researchers; ability to translate needs into workable protocols.
  • Trainer & presenter: confident delivering group trainings and 1:1 coaching; excellent troubleshooting, writing, and documentation skills.
  • Work style: thrives in fast-paced, multi-tasking environments; organized and responsive with strong interpersonal skills.
  • Tools: proficient with Microsoft Office and Salesforce (or similar CRM).

Nice To Haves

  • PhD in a relevant field.
  • Commercial, customer-facing or technical support experience.
  • Linux familiarity for data handling/analysis.

Responsibilities

  • Pre-sales advising: lead technical calls, onsite/virtual demos, seminars, and conference activities at key accounts.
  • Drive successful onboarding: conduct site-readiness assessments; guide experimental design and sample prep; train users on devices, workflows, and software; support downstream data analysis.
  • Own the technical relationship: manage technical success plans for strategic customers and remove adoption blockers.
  • Partner with Sales: align on territory priorities, evaluation criteria, and timelines; provide timely feedback to accelerate deals.
  • Document rigorously: track enquiries, experiments, and outcomes in CRM; capture competitive and market insights.
  • Represent in the field: help organize and run workshops, roadshows, and exhibitions.

Benefits

  • Employees based in the US have the option to choose healthcare benefits, participate in the company 401(k) plan and company match, we also offer short-term and long-term disability coverage, basic life insurance, and commuter benefits to name a few.
  • Certain roles within ONT are eligible for annual bonus and stock. These awards are allocated based on individual performance.

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Number of Employees

1,001-5,000 employees

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