Field Applications Scientist III
About The Position
The Field Applications Scientist (FAS) III is the primary technical application support contact for Takara instrument and/or spatial biology customers. The FAS III is responsible for customer training, and technical support. The FAS III will partner with the commercial team to deliver pre-sale and post-sale technical support for the instrument and/or spatial biology portfolios. The FAS III will be responsible for training and mentoring new colleagues and delivering feedback and analysis to Marketing and R&D. The goal of the FAS III is to ensure maximum customer satisfaction, resulting in sustained customer relations and long-term success of the corporate strategy. The Field Applications Scientist III role is remote-based. Approximately 75% travel, including overnight, is required. International travel may be required. As a key member of Takara Bio USA’s Field Applications team, you will play a pivotal role in advancing life science research by supporting the adoption and success of our innovative spatial biology and single-cell NGS technologies. In this customer-facing position, you will serve as the primary technical expert for single-cell and spatial biology applications, collaborating closely with commercial teams to ensure exceptional customer experience. Your responsibilities will include: Delivering comprehensive, on-site training and technical support to customers, ensuring they are equipped to maximize the value of Takara Bio’s products. Building long-term relationships with customers through detailed preparation and personalized engagement, fostering sustained success and satisfaction. Providing insightful analysis of application trends, product performance, and customer outcomes to inform internal teams and drive continuous improvement. Demonstrating a strong technical background, a passion for education, and the ability to adapt quickly in dynamic environments. This role requires initiative, excellent communication skills, and a commitment to empowering scientific discovery through expert guidance and support.
Requirements
- MS/PhD in Molecular Biology, Cell Biology, Microbiology, Biochemistry or related scientific field. A BA or BS may be considered with significant field experience.
- Requires a minimum of 3+ years of field application experience.
- Requires a minimum of 3+ years of laboratory or related work experience.
- Prior experience supporting commercial Spatial Biology technologies or single cell NGS applications is required.
- Capable of working independently, is self-motivated and proactive.
- Customer-centric and keenly aware of markets, and competitors.
- Demonstrates a sense of urgency, contagious optimism and a “can do” attitude.
- Valid driver’s license is required.
Nice To Haves
- Experience with automation systems.
Responsibilities
- Engage with new and existing customers to educate, support and train on Takara Bio Spatial Biology products (Trekker and Seeker) and/or Takara Bio Single Cell NGS instrument platform (Shasta).
- Delivers prompt troubleshooting of issues related to customers’ use of Spatial Biology kits and/or single cell NGS library prep kits.
- Provides pre-sales support by working in partnership with the Account Executives. Delivers technical product seminars, conducts product demonstrations, and consults with customers during the sales process to understand scientific objectives.
- May work closely with Field Engineering team to troubleshoot application versus instrument issues for the Shasta system.
- Maintains detailed documentation on all technical communication with customers. Delivers a summarized assessment of each communication.
- Delivers technical training for sales team, distributors and other internal teams as needed.
- Supports manager with analysis of customer feedback, product issues and inquiries.
- Partners with Marketing and R&D teams. Provide market and competitive information from the field. Support new product launches through training of customers and delivers “voice of customer” feedback from early access customers.
- Performs regular maintenance of system documentation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
