Field Applications Engineer

Advanced Energy•Milpitas, CA

4d•$130,000 - $170,000•Onsite

About The Position

The Sr. Field Applications Engineer is responsible for providing the sales account team, the corporate product marketing and engineering teams, and customers with technical support in the field necessary to properly develop, apply, and operate AE products. The position is an integral part of AE's efforts to develop and execute plans to secure and defend customer design wins which underpin AE's corporate objectives and is considered a part of the Key Account Management Team. As a result of the position's extensive and constant engagement with customers, it is also responsible for increasing the number and depth of AE relationships with customers, and for gathering, understanding, and reporting intelligence from the field concerning industry, customer, and competitive trends and developments. This role will primarily support one of AE’s key accounts.

Requirements

More than 5 years of experience in semiconductor/thin film industry or more than 7 years of experience in related technical field
Working knowledge of thin film industry (e.g., semiconductor, data storage, display/flat panel, advanced coatings)
Knowledge in vacuum science, RF power/match networks, and/or plasma processing equipment and applications
Experience with: Computer-driven diagnostic equipment; graphing and analysis of data sets (e.g., CSV files) using Excel or other software
Technical consultation for development projects with customers; hands-on technical troubleshooting; operation of sampling and real-time oscilloscopes, waveform generators, spectrum and network analyzers, power supplies, multimeters, RF and DC fixturing for power supply characterization
Intricate knowledge of wafer fabrication equipment used in semiconductor manufacturing
Bachelor’s degree in a science/engineering/technical field or demonstrated industry experience

Nice To Haves

Experience with products competitive to AE’s
Specific knowledge of and experience with key customers, their equipment, and applications
Product troubleshooting to board level
Experience working with firmware/software
Knowledge of industry standards (e.g., SEMI, IEC standards) and protocols (e.g., Ethernet, EtherCAT, RS-232)
MATLAB, Python, or other scripting experience or programming experience
Specialized experience as applicable to AE’s products (e.g., temperature sensing, RF measurement, power transmission, ESC/E-chucks, RPS, etch/deposition processes)
Advanced science/engineering/technical degree, but not required

Responsibilities

Generate new business (Design Wins): Work with key customer contacts and AE account managers/directors, product managers, and engineers to identify and understand new opportunities, and successfully promote, apply, operate, release, and support all AE brands & products for such opportunities in a manner consistent with AE corporate objectives
Defend current business: Work with key customer contacts and AE account managers/directors, product managers, engineers, customer support staff, and quality staff to proactively support AE's existing business in a manner consistent with AE corporate objectives
Build critical relationships: Demonstrate constant focus on and investment in building strong relationships with key contacts within customer accounts and with AE colleagues that are based upon mutual trust and a respect for the mutual value that is produced; always strive to build and defend a productive and rewarding team-environment. Routinely leverage these strong relationships to resolve significant matters and determine strategic direction
Liaise technically: Based upon your day-to-day engagement with AE's customers, products, and applications, act as proactive technical liaison among our OEM customers, end-user customers, and other AE personnel as required in a manner consistent with AE corporate objectives and mission statement. Work directly with customers to understand equipment/system requirements and ensure the best solution for the application(s) and customers’ overall business needs. “Speak the customers’ language.”
Gather information: Search for, gather, understand, and communicate to appropriate personnel information relative to customer, industry, application, and competitor trends, developments, and roadmaps which has potentially substantive value to AE's ability to reach our corporate objectives
Provide training and troubleshooting: Provide technical product and application training to customers and AE colleagues as needed to demonstrate/promote/optimize the use of AE products and to evaluate customer needs. As required, provide troubleshooting services to understand, address, and communicate product related issues
Share experience and expertise: As a senior team member, mentor and train colleagues to develop the AE team and better support our customers.
Communicate effectively and efficiently: Understand your audience to communicate information in a digestible manner while getting key points across. Frequent contacts include customers, end-users, and AE colleagues with varying degrees of technical background and training.

Benefits

Medical - multiple medical plans are available to choose from
Short and long-term disability and life insurance
Health savings and flexible spending accounts
Generous time off policy starting with 3 weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays
8 hours of paid volunteer time off
8 weeks of paid parental leave for both Moms and Dads
Company matched 401(k)
Tuition reimbursement
Expanded mental health coverage and employee assistance programs
Other voluntary benefits include critical illness, accident and hospital indemnity, pet insurance, identify theft, and legal assistance