Field Applications Engineer (Fluid Dispensing)

Mycronic • San Jose, CA

18h

About The Position

Do you want to be part of an organization on the cutting edge of technology? We're looking for talented people to join our motivated and friendly team. We have an open, collaborative, and flexible environment. You'll work alongside leading industry experts and take on challenging projects that bring tomorrow's electronics to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, your next career adventure awaits! Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow. Location: Milwaukee, Wisconsin Position Overview The Field Applications Engineer (Fluid Dispensing) is the customer-facing engineer for demos, system buyoffs, system/process development, and troubleshooting. Customer interactions include pre-sales support, machine demonstration and buyoffs, and post-sales support, which includes troubleshooting. Primary duties include being responsible for customer support calls, customer process evaluations, and preparing evaluation reports based on the tests, and configuring systems to be quoted. Additionally, this role will be responsible for providing solutions to machine issues and interact with customers for higher level process support.

Requirements

• Bachelor's degree in a technical field such as Engineering, Chemistry or Computer Engineering or related field preferred
• 2-3 years of fluid applications/process engineering or field where interacting with customers in technical projects preferred
• Industry-specific experience and familiarity in Conformal Coating or SMT processes
• Experience in working with chemicals and solvents preferred
• Understanding of basic electronics to be used during troubleshooting
• Strong customer service, sales, and marketing experience skills

Responsibilities

• Handles customer day-to-day calls and concerns. Communication via email, phone, and if required in-person
• Provides post-sales process and system support
• Assists in process optimization at customer site or over the phone or email
• Conducts system demos at the office either with the customer present or by processing parts and returning finished parts with a detailed report
• Develops and optimizes applications that effectively accomplish client objectives and user needs
• Acts as a technical advisor to Sales and Service groups
• Provides contributions to the system manuals and other forms of documentation
• Installs machines at customer facility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees