Field and Service Engineer

Catapult Sports • Boston, MA

19h • $62,919 - $89,885

About The Position

Catapult is a provider of both local positioning systems (LPS) & video capture systems, and this role is responsible for the design, installation, and support of both new and existing system infrastructures across the globe. This includes working collaboratively with the commercial team to design solutions, win new business and the end to end management of Customers and external partners to ensure the successful delivery of projects.

Requirements

• Have an engineering, IT, computer science, electronics degree, sports engineering or equivalent
• 3+ Years experience in an equivalent technical role or equivalent experience
• General IT and software troubleshooting skills
• General hardware diagnostic and troubleshooting of electronic equipment
• Familiarity with IP network design, setup/configuration and implementation
• Prior troubleshooting experience with PC based systems
• Knowledge of tracking systems (GPS and LPS solutions)
• Knowledge of video industry standards
• Knowledge of Product Support processes
• Experience in design document creation
• Be able to travel up to 40% of the time throughout the AMERICAS region
• Experience with support ticketing platforms; Salesforce and Zendesk preferred
• Ability to work extended hours and on occasional weekends
• Ability to thrive in a dynamic work environment and see tasks through to completion
• Self-driven and proactive nature
• Excellent communication and interpersonal skills
• High computer literacy and ability to learn new software

Nice To Haves

• Systems admin experience would be an advantage
• IP network or Cisco certification highly regarded (CCNA/ CCNP)

Responsibilities

• Through processes, preparation and testing, you will ensure systems operate within outlined service level agreements
• Assist with product validations, regional QA and upkeep of internal documentation
• Monitoring, maintenance and updating of existing system infrastructure across region
• Project Management - With support, manage multiple projects concurrently to meet all service level agreements, on time and under budget.
• Build and maintain strong working relationships with customers and partners across the region
• Generate design, contractor scope of work and ‘as built’ documentation for each site and project
• Quick resolution of issues via effective troubleshooting, correct escalation and follow-up
• Training of internal and external stakeholders
• Help validate and update internal processes and documentation
• Providing technical pre sales support to Sales staff

Benefits

• Catapult also offers generous paid leave and recognized company holidays, and the opportunity to participate in our comprehensive benefits package, including Health, Dental, and Vision insurance, and 401(k) retirement plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level