FI MGR

Thompsons Auto Group•Placerville, CA

1d•$75,000 - $150,000

About The Position

At Thompsons Auto Group, we are committed to providing the best customer experience, supporting our community, fostering a great workplace, and encouraging teamwork. Our core values—integrity, a servant’s attitude, accountability, continuous improvement, teamwork, and fun—are central to everything we do. The F&I Manager is responsible for overseeing all finance, insurance, and after-sales programs to maximize profitability while ensuring an exceptional customer experience. This position requires building strong relationships with lenders and customers, processing finance/insurance documents, and driving additional revenue through protection products and financing packages.

Requirements

Bachelor’s degree or equivalent combination of education and 1-2 years of work-related experience in F&I or automotive sales.
Proven experience in selling F&I products or the ability to learn quickly and efficiently.
Valid Driver’s License.
Valid State Insurance License (or ability to obtain).
Excellent interpersonal and communication skills with the ability to engage customers and lenders effectively.
Strong knowledge of financing products, lender guidelines, and state regulations.
Detail-oriented with strong organizational and problem-solving abilities.
Ability to work independently and as part of a team.
Proficiency in dealership management systems and CRM software.

Responsibilities

Offer financing options, service contracts, extended warranties, and other aftermarket products to customers.
Explain the benefits of F&I products, including GAP insurance and maintenance plans, in a transparent and professional manner.
Convert cash transactions to financed deals when appropriate to maximize revenue.
Create a memorable vehicle delivery process to build customer loyalty.
Build and maintain relationships with multiple lenders, securing competitive financing programs for customers.
Prepare and submit loan applications accurately and promptly to finance sources.
Ensure compliance with all federal, state, and local regulations governing vehicle financing and insurance, such as TILA and FCRA.
Review and verify that all sales documents are accurate, including lien, tax, and title information.
Maintain and organize insurance and finance files for timely processing.
Monitor finance penetration rates and generate detailed monthly and annual performance reports.
Collaborate with the sales team to develop forecasts, goals, and strategies for financing and insurance.
Attend manager meetings to coordinate strategies and discuss progress with other departments.
Train and mentor a designated employee to perform F&I duties during your absence.
Provide clear explanations of dealership and manufacturer service policies to customers.
Handle customer complaints with professionalism, empathy, and a commitment to a positive outcome.
Maintain a positive, cooperative relationship with the sales, service, and accounting departments to ensure smooth transactions.
Develop follow-up systems to maintain customer relationships and promote future business.