FHSP Program Supervisor- DMH

Brilliant Corners•Los Angeles, CA

11h

About The Position

Flexible Housing Subsidy Pool (FHSP) Program Supervisors work closely with the FHSP Program Director, Associate Directors, and Managers to scale the FHSP and meet the ambitious goal of housing thousands of homeless Angelenos. Each Program Supervisor will manage a team of Housing Coordinators and/or Senior Housing Coordinator/s who, in turn, help formerly homeless individuals move into housing in Los Angeles County and subsequently provide housing retention services after move in. Brilliant Corners has program participants living in scattered-site settings, project-based settings, and residential facility settings that can have either FHSP locally funded subsidies or a federal voucher to subsidize their rent. Program Supervisors may support programs with participants in any of the settings or subsidy types listed above. Program Supervisors support the onboarding of new staff, ensure consistent implementation of program policies and procedures, and cultivate the talent of their team to provide professional, timely support to our clients and partners. Program Supervisors communicate regularly with Los Angeles County Department of Health Services (DHS) staff and other funders, as well as Intensive Case Management Services (ICMS) providers to ensure that tenant care is well-coordinated and adherent to Housing First principles. The Program Supervisor will help their team work creatively to prevent eviction and other housing-related issues. The Program Supervisor reports to one of the FHSP Program Managers. Program Supervisors that support programs with federal voucher holders will learn about the public housing agency (PHA) system as well as Brilliant Corners’ policies and procedures to help their team serve as subject matter experts to a variety of stakeholders.

Requirements

Two (2) Years of Supervisory Experience.
Willing to travel and make multiple visits to the field.
At least one year of proven experience working with homeless or other extremely vulnerable individuals in a housing or similar program.
Knowledge of supportive housing
Knowledge of Fair Housing Laws and reasonable accommodations
Excellent verbal and written communication skills
Strong staff supervision skills
Strong interpersonal skills
Possession of a valid California driver's license, a clean driving record, and automobile insurance
Access to adequate transportation
Basic computer knowledge, MS Word and Excel required; PowerPoint preferred
Flexibility required regarding scheduling and prioritizing of tasks
Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment
Ability to work independently

Nice To Haves

Experience working in a crisis setting a plus and ability to respond appropriately in an emergency.

Responsibilities

Hires, trains, and mentors approximately 8 direct reports in consultation with the Program Manager and Human Resources.
Represents the program and organization to external partners and the community.
Holds staff meetings to discuss program issues, provides global insight, and motivates.
Coordinates training for new staff.
Coordinates with management to assess and identify needed improvement and solutions.
Coordinates frequently with other internal stakeholders.
Provides advisement/direction on all tenant issues using a client-centered approach.
Liaison with Intensive Case Management Services (ICMS).
Ensure the department has a high standard of tenant services quality standards.
Ensure every tenant has a great experience in the program.
Foster positive relations between landlords and tenants to promote tenant retention, makes home visits and performs inspections as needed.
Facilitates data collection, file audits, and periodic reports.
Assist program participants, case managers, and property providers in navigating the public housing agency (PHA) system, if applicable.
Monitors compliance with government and other funder rules and regulations.
Ensures complete and accurate documentation of all regulatory requirements.
Stays abreast and complies with all state tenant/landlord laws.
Other duties as assigned by the Program Manager or directors.