Festival Volunteer Manager

SIFF•Seattle, WA

45d•$25•Onsite

About The Position

The Festival Volunteer Manager is responsible for managing SIFF's Festival Volunteer program, including recruiting, onboarding, scheduling, and supporting volunteers. The Festival Volunteer Manager is responsible for ensuring SIFF's Festival Volunteer Program utilizes best practices in its policies and procedures and good communication with SIFF's volunteers and internal stakeholders.

Requirements

2+ years supervisory experience
2+ years customer service experience
1+ years experience in leading training
Proficient knowledge of Google Suite
Have well developed customer service, interpersonal and problem solving skills
Be organized and detail oriented
Ability to remain calm under stress with the ability to stay focused on a task
Ability to lead, engage and motivate a diverse and changing/rotating team
21 years of age or older
Demonstrated commitment to racial equity

Nice To Haves

2 years volunteer or HR program management
1 year experience in managing budgets
1 year event management
1 year film festival experience
Proficient knowledge of Shiftboard
Current WA state Food worker card and WA MAST 12 Alcohol Server Permit
Nonprofit arts experience
Love of film

Responsibilities

Acts as SIFF's primary communication point with volunteers, manages [email protected] email inbox, ensures volunteers stay informed and engaged with SIFF.
Recruits volunteers to meet all Festival needs for volunteers; ensuring that all requested volunteer shifts are filled.
Ensures that volunteers recruited for skilled roles meet all necessary requirements and certifications.
Acts as the main point of contact between SIFF and Shiftboard (SIFF's volunteer management software).
Updates SIFF Festival Volunteer policies, procedures, and training, ensuring best practices and legal requirements are met.
Keeps all volunteer records up to date in SIFF's databases.
Uploads volunteer shifts to Shiftboard.
Manages the Festival volunteer benefit program and ensures a coordinated and equitable distribution of benefits to volunteers.
Creates and updates SIFF's Festival Volunteer Guide and other volunteer training manuals and documents.
Plans, promotes, and runs volunteer informational and recruitment meetings and events.
Ensures SIFF's equity practices are integrated within the Volunteer Program.
Coordinates all Festival volunteer appreciation parties and screenings.
Coordinates all needed Festival Volunteer Program assets (recruitment materials, volunteer t-shirts, etc) with the Marketing Department.
Conducts outreach to find new communities interested in volunteering with SIFF.
Manages daily adjustments and on-call assignments to volunteer shifts, as needed.
Processes and distributes volunteer badges and t-shirts.
Creates and manages volunteer surveys.
Attends volunteer training sessions not conducted by the Volunteer Program Manager to ensure consistency and provide general volunteering information.
Works select volunteer shifts, as needed for coverage.
Maintains compliance with state and local laws around volunteers serving alcohol
Other duties as assigned.