2026 Doclands Film Festival Line Manager
About The Position
Line Managers are the first face a staff person or guest of the festival encounters when they arrive on site. This person has a strong grasp of all Doclands procedures and has a calm, customer-oriented demeanor. Patrons will look to this person for regular updates about entrance into the venue and show updates, thus the ability to communicate clearly, confidently, and personably to large crowds is essential. Line Managers work with the onsite TOPs and Box Office staff to ensure safe, orderly, and friendly theater operations and timely screening starts. Reports to the Operations Manager and works within the Operations Department.
Requirements
- Superb organizational and communication skills
- Detailed, disciplined, and thorough. You have a professional demeanor and a great attitude
- Grace under pressure; can do attitude
- Strong managerial and leadership skills
- Proven skill with driving deadlines
- Excellent customer service, and public interaction skills
- Ability to manage time effectively and bring projects to completion despite conflicting deadlines
- Calm under pressure, managing multiple tasks with competing deadlines.
- Thrives working independently and on a team.
- Must own a smart-phone
- Must have open availability though duration of contract and must be prepared for long hours and late nights.
Responsibilities
- As a Line Manager, you work directly with the public, (and other Doclands staff), filmmakers, and sponsors
- Prepare the venue at the start of day, staging stanchions, line signs, etc.
- Check in with the Venue Manager to get radio, review tech sheets, dailies, and show flows. Consult Box Office regarding tickets sales and shows on RUSH, to prepare for the day ahead
- Review tech sheets and check-in with Theater Operations Manager for any updates or changes that have occurred
- Check the schedule for the day comparing start and end times and preparing for tight turns around
- Communicate with the House Manager before opening doors to the public
- Maintain smooth and efficient patron traffic flow while coordinating show entries and egresses with other managers via radio
- Ensure all related ADA access laws are met with sidewalks and other related spaces at venues
- Assist with hot/cold weather protective measures, if needed
- Communicate any accidents or patron issues, if any, to Theater Operations Manager/Venue Manager and provide written incident reports
- Manage and monitor reserved parking spaces in front of theaters as needed
- Line Managers are to ensure every patron is at the right film, at the right place, at the right time, with the right ticket or badge
- Manage RUSH lines as it pertains to ticket sales and seating
- Remind people in the RUSH line the location of the remaining seats and there is a NO REFUNDS policy
- Communicate film screenings updates and changes to staff and public as needed
- End of Day procedures and venue clean up
- Other Duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
