Festival Audience Support Manager (Summer)

Interlochen Center for the Arts • Interlochen, MI

64d

About The Position

Experience an unforgettable summer at Interlochen, where creativity thrives! Join our vibrant community for Interlochen Arts Camp 2026, where passionate individuals come together to make art, make friends, and make it the best summer ever. Be part of inspiring the next generation of artists in the idyllic setting of northern Michigan. Embrace the magic and make a lasting impact!
Position Overview
Join us in the summer of 2026 and help us continue a long tradition of supporting creativity, building talent, and celebrating each artist's unique journey at Interlochen. As a Festival Audience Support Manager and take the lead in creating a safe, efficient, and welcoming experience for thousands of guests. You'll oversee front-of-house operations across multiple venues, manage patron flow, coordinate venue logistics, and ensure artist and audience safety during high-profile performances. This role is ideal for someone with strong leadership, event operations, and security coordination experience, particularly in fast-paced, public-facing environments.

Responsibilities

• Lead and train a team of seasonal staff and volunteers, providing direction during live events
• Ensure smooth entry, seating, and exit processes for all IAF performances
• Address patron concerns promptly and professionally, ensuring a positive experience for all attendees
• Supervise front-of-house operations with a focus on safety, hospitality, and efficiency
• Coordinate crowd control, access points, and patron movement at indoor and outdoor venues
• Enforce safety protocols and venue policies in collaboration with the Campus Safety, State Police, First Responders, and other Production Teams
• Respond to and manage on-site incidents calmly and effectively
• Maintain a visible and calm presence at events to help prevent and de-escalate issues
• Oversee setup and teardown of event infrastructure, including barricades, signage, and technical equipment (must be able to lift up to 50 lbs)
• Ensure all areas are performance-ready and compliant with safety standards
• Collaborate with production and operations teams to ensure seamless event logisticsWork both indoors and outdoors in varying weather conditions as part of daily duties
• Some tasks may require working independently without direct supervision

Benefits

• $2,172
• 10% tuition discount for Discovery Camp or 50% Interlochen Arts Camp for dependents
• 20% discount for tickets to most summer concerts.
• 15% discount on merchandise from Scholarshop and food/beverages from Melody Freeze

What This Job Offers

• Career Level: Manager
• Industry: Educational Services
• Education Level: No Education Listed
• Number of Employees: 251-500 employees