Fertility Enterprise Account Manager

The businesses of Merck KGaA, Darmstadt, Germany•Boston, MA

About The Position

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe. The Fertility Enterprise Account Manager (FEAM), reporting to Head of Strategic Engagement & Enterprise Account Team, is responsible for building and managing high-level business relationships with key stakeholders across MSOs, clinic networks, fertility benefit managers (FBMs), and other organizations that control or influence large business volume. This highly visible, entrepreneurial role requires innovation, collaboration, and attention to detail. This job description is intended to provide a general overview of the role and is not an exhaustive list of all responsibilities and duties associated with the position

Requirements

Bachelor’s degree with 8+ years of relevant professional experience, or MS with 6+ years, or Ph.D. with 5+ years.
Experience working in account management role within fertility market.
Experience in matrixed organizations.

Nice To Haves

Experience working with Fertility MSOs, fertility clinic networks and/or fertility benefit managers.
MBA or advanced degree.
Proven success in contract negotiations and sales/management roles.
Experience with reimbursement models and related financial analysis, Fertility Benefit Managers, and managed care.
Ability to communicate openly and share information to foster trust while encouraging constructive debate, making informed decisions, and ensuring shared commitment to outcomes.
Demonstrated willingness to take risks and stand up for what is right while prioritizing the needs and experiences of customers and patients in all decisions.
Commitment to setting and reaching ambitious goals and setting high standards while acting in the best interest of the company and taking initiative to drive results.
Uphold ethical standards and being honest in all interactions.
Ability to streamlining processes to focus on what matters and creates impact and acting quickly to adapt to changes.
Demonstrated ability to embrace new ideas, challenge the status quo, and seek innovative solutions while valuing diverse perspectives and treating others with respect and dignity.

Responsibilities

Lead Strategic Partnerships: Maintain deep knowledge of each account’s business model, metrics, challenges, and goals. Own overall partnership, generate account plans, and facilitate the execution of strategic initiatives through associated accounts.
Ensure Product Access & Drive Growth: Secure and maintain access for EMD Serono’s Fertility portfolio across targeted accounts, ensuring formulary placement and/or pathway inclusion. Negotiate contracts and partnerships to maximize business impact. Execute pull-through strategies to drive volume and net sales in alignment with brand objectives.
Develop Account Strategies: Create and implement comprehensive account plans that target decision-makers and influencers, ensuring long-term partnerships and business growth.
Engage at the C-Suite and D-Suite Level: Own strategic engagement with major MSOs, clinic chains, and organized customer groups to influence top-down decisions impacting product access and utilization. Serve as a trusted advisor and recognized account manager for EMD Serono.
Expand Partnerships & Revenue Opportunities: Identify new business opportunities with FBMs, PBMs, GPOs, financing companies, egg banks, and other large volume orchestrators to enhance access and optimize revenue streams.
Coordinate Internal Teams: Align efforts across Commercial (Sales & Marketing), Market Access, Patient Services, and Medical teams to ensure execution of brand strategy and customer value delivery.
Analyze and Report: Conduct quarterly analyses of account performance metrics and incorporate findings into strategic plans for senior leadership.