Ferry Terminal Agent 1 (PCN: 25-3621)

State of Alaska•Valdez, AK

70d•Onsite

About The Position

The Alaska Marine Highway System is seeking a dedicated and customer-focused Ferry Terminal Agent 1 to join our team in Valdez, Alaska. As Terminal Agent 1, you will play a crucial role in ensuring the safe and efficient operation of our ferry terminal facilities. Responsibilities include assisting passengers with ticketing and boarding processes, providing information and assistance, and maintaining a clean and organized terminal environment. If you're passionate about providing top-notch service and are excited to be part of Alaska's essential transportation network, we encourage you to apply and embark on this rewarding journey with us. In this role, you will work with a fun, team-oriented office and provide support to staff, Alaskan customers and tourist visiting. Including tying and untying vessels, operating the hydraulic ramp, using a computerized reservation system, printing tickets for passengers, and staging vehicles for loading. This position will give you the tools and knowledge you will need to advance with AMHS and help you to achieve your long-term career goals. The State of Alaska Department of Transportation and Public Facilities' mission is to Keep Alaska Moving. We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, and leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans. Joining the Alaska Department of Transportation & Public Facilities (DOT&PF) offers an array of benefits, with career growth opportunities at the forefront. As an integral part of Alaska's infrastructure development and maintenance, DOT&PF provides employees with a dynamic and diverse work environment where they can continually enhance their skills and climb the career ladder. The department values professional development, offering training programs and mentorship opportunities to help individuals expand their expertise and advance in their chosen fields. With the vast and unique challenges of Alaska's geography and climate, employees can work on groundbreaking projects that contribute to the state's growth, making the DOT&PF an ideal choice for those seeking a fulfilling and evolving career in transportation and public facilities. Working at the Alaska Department of Transportation and Public Facilities (DOT&PF) offers a uniquely challenging and rewarding environment. With Alaska's diverse and expansive terrain, coupled with its extreme weather conditions, employees of the DOT&PF can work in various locations, including remote locations and urban centers, addressing a wide range of transportation needs. Their roles demand adaptability and resourcefulness as they maintain and improve roads, bridges, airports, ports, and public facilities in a state known for rugged terrain and extreme seasonal changes. This work not only presents professionals with a range of fascinating challenges but also allows them to contribute to developing and maintaining critical infrastructure against the backdrop of Alaska's breathtaking natural beauty, reflecting a strong commitment to safety and environmental responsibility.

Requirements

Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
Clerical: Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms.
Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
One year of experience performing any combination of duties that included significant contact with customers or the general public in order to provide information and assistance concerning services offered and their relevant policies and procedures, receiving payments and related cash handling, answering and directing phone inquiries, data entry and retrieval, maintaining computerized files and records, and/or ensuring the safety of people and property. Examples of qualifying experience include, but are not exclusively limited to, sales cashiers, bank tellers, food service wait staff, travel agents, security staff, or crew on commercial passenger vessels.
33 CFR, Part 105, and US Coast Guard NVIC 03-07 require that all incumbents performing the essential duties and responsibilities of this job class maintain a Transportation Worker Identification Credential (TWIC) for access to federally-defined restricted areas within a maritime facility. Continued employment is contingent upon obtaining and maintaining a valid TWIC within 30 days of employment.
The work environment requires incumbents of all positions in this job class have the physical ability to lift and carry heavy weights, work in inclement weather, and work on docks and catwalks above cold water.
Terminal business hours and staff schedules are determined and/or adjusted based on varying AHMS vessel sailings and may be subject to change with minimal advanced notice. Incumbents may be required to work fluctuating schedules, split shifts, and/or be available to report any time for work 24 hours a day, 7 days a week (including holidays), in order to respond to port calls as needed.
Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.

Responsibilities

assisting passengers with ticketing and boarding processes
providing information and assistance
maintaining a clean and organized terminal environment
tying and untying vessels
operating the hydraulic ramp
using a computerized reservation system
printing tickets for passengers
staging vehicles for loading

Benefits

Health insurance, which includes employer contributions toward medical/vision/dental
Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Group-based insurance premiums for
Term life (employee, spouse or qualified same sex partner, and dependents)
Long-term and short-term disability
Accidental Death and Dismemberment
Long-term care (self and eligible family members)
Supplemental Survivor Benefits
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
Matching employer contribution into a defined contribution program (new employees)
Employer contribution into a defined benefit or defined contribution program (current employees)
Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
Option to enroll in the Alaska Deferred Compensation Program
Personal leave with an accrual rate increase based on time served
Twelve (12) paid holidays a year