FEP Quality Improvement Business Analyst

Blue Cross Blue Shield of Arizona • Phoenix, AZ

1d • Hybrid

About The Position

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions. At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements: Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month Onsite: daily onsite requirement based on the essential functions of the job Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week. This position is hybrid within the state of AZ only. This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona. PURPOSE OF THE JOB The FEP Quality Improvement (QI) Business Analyst is responsible for the development and execution of all multi-channel communications to meet FEP HEDIS and CAHPS goals and objectives. Responsibilities include creating, leading, and implementing quality improvement initiatives focused on CAHPS and HEDIS. This will include vendor management, program development, program launch and process improvement activities. Accountable for bridging the communication between FEP stakeholders, creative services, and vendors to ensure streamlined, timely, and successful projects. Communications may include direct mail, SMS, e-mail, and other digital tactics to reach targeted members, providers, and/or internal employees.

Requirements

• 1 years of experience in marketing, communications, or related field.
• 2 years of health plan member services, provider services, quality programs or provider quality experience
• High-School Diploma or GED in general field of study
• Advanced proficiency with Microsoft office suite applications
• Marketing communications knowledge and experience
• Excellent written and verbal skills including ability to compose a variant of business correspondence
• Strong organizational and planning skills, including budgeting in an efficient and productive manner
• Analytical knowledge and skills to evaluate and make decisions on available information
• Highly developed interpersonal skills and communications skills, with a strong customer service orientation.
• Exudes excellence by setting high standards of performance for self and all coworkers, requires high-quality results and exhibits conscientiousness and high sense of responsibility
• Stimulates creativity with the ability to see broadly outside the typical status quo and is constantly open to and promotes new ideas
• Excellent troubleshooting, analytics, and problem-solving skills with the ability to create and communicate effective solutions
• Ability to manage multiple tasks simultaneously in a demanding, fast-paced environment while keeping relevant others in the organization informed of progress
• Ability to successfully work with minimal supervision, seeks out and seizes opportunities, finds way to work through barriers, and takes lead roles in working with key stakeholders and other analysts
• Understand business needs to develop effective creative briefs to meet project needs

Nice To Haves

• Experience managing marketing and communications projects from inception to implementation
• Quality improvement experience, including HEDIS®, Population Health, CMS Shared Savings, Accountable Care Organization, or STARS
• Bachelor's Degree in Marketing, Communications, Population Health, Health & Wellness, Public Health, or related field of study

Responsibilities

• Creating and collaborating with the Initiatives team to execute CAHPS & HEDIS initiatives outlined in the Strategic Plan.
• Develop and foster relationships with key internal stakeholders to improve member experience including facilitating internal meetings focused on improving member experience incorporating CAHPS and HEDIS.
• Manage project schedules and deliverables for a range of communications including print (mailers, postcards, flyers, signage, etc), digital (emails, landing pages, SMS (texting), etc.), call scripts, internal communications, and more.
• Work proactively with project owners to understand business needs and project goals to develop creative briefs that provide clear and actionable direction to creative services (copywriting and design team), and generate priorities and production schedules to meet project goals.
• Communicate and correspond with internal stakeholders and external organizations to fulfill commitments for materials and standards.
• Successfully manage multiple deadlines with a high degree of accuracy in a fast-paced environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees