Fellow - Information Technology

YMCA OF THE ROCKIES

10d•$17 - $17•Onsite

About The Position

This position supports the mission of YMCA of the Rockies, which operates a mission-based family and group conference and retreat center serving more than 225,000 people annually. The IT Fellowship Program is designed as a hands-on, entry-level help desk–focused experience for individuals pursuing careers in information technology. IT Fellows will serve as frontline technical support, assisting staff and departments with day-to-day technology needs while working alongside experienced IT professionals. The fellowship emphasizes help desk operations, customer service, troubleshooting, and documentation, while also providing learning opportunities to build foundational IT skills. Fellows will be supported in preparing for industry-recognized certifications such as CompTIA A+ and Network+, gaining practical experience that reinforces certification objectives in a mission-driven organizational environment.

Requirements

Enrollment in or recent completion of an IT-related degree, certificate, or comparable training program.
Basic understanding of computer systems, operating systems, and networking concepts.
Strong desire to learn and develop technical and professional skills in an IT environment.
Ability to prioritize tasks and manage time effectively in a learning-focused role.
Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility, and Faith in all functions
Uphold the YMCA of the Rockies Mission, policies, and programs.
Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
Support the YMCA of the Rockies safety program.
Promote safe work practices and a safe environment for guests, members, and staff.
Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations.
Commitment to diversity, equity, inclusion, and antiracism is required.
Must meet acceptable criminal background check standards.
All other duties as assigned.
Ability to lift 50 pounds.
Ability to climb ladders and work in tight spaces.

Responsibilities

Serve as first-level help desk support, responding to and triaging IT support requests via the ticketing system, phone, and in person.
Perform basic troubleshooting for hardware, software, account access, printers, phones, and connectivity issues, escalating more complex issues as appropriate.
Set up, deploy, and support end-user devices including desktops, laptops, peripherals, and mobile devices.
Assist users with password resets, application access, and basic system navigation.
Accurately document incidents, requests, troubleshooting steps, and resolutions in the IT ticketing system.
Support antivirus, endpoint protection, and basic security practices under guidance.
Assist with maintaining technology inventory, asset tagging, and documentation.
Provide support for phone systems, computer hardware, and wired and wireless networks.
Participate in guided IT projects to gain exposure to infrastructure, networking, and systems administration concepts.
Apply customer service best practices when interacting with staff, guests, and departments.
All other duties as assigned in support of the fellowship learning objectives.